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CUSTOMER SERVICE MANAGER

  • 504620
  • MESA
  • GAME AND FISH DEPT
  • Full-time
  • Closing at: Jan 27 2022 at 23:55 MST

GAME AND FISH DEPT

To conserve Arizona’s diverse wildlife resources and manage for safe, compatible outdoor recreation opportunities for current and future generations.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE MANAGER

FIELD OPERATIONS DIV / REGION 6 / MESA BASED

GAME AND FISH DEPT

Job Location:

Address:  7200 E. University Drive, Mesa, AZ

Posting Details:

Salary: $39,983 - $71,563 

Grade: 21

Closing Date: 1/27/2022

Job Summary:

Under the direction of the Regional Supervisor, the Regional Front Office Manager will serve as the regional customer service and operations manager and ensures the continuity of regional operations and delivery of superior customer service to Department customers. This position will confer with peers/higher level management in decision making, clarifying information and resolving issues and manages work processes and systems.

Job Duties:
  • Supervises customer service staff and oversees front counter public information/education
  • Oversight of regional budgets and management of Department property
  • Administers regional personnel actions
  • Coaching and mentoring staff to include proper use of complex system of methods, procedures, rules, laws and/or regulations
  • Works collaboratively with regional and headquarter’s staff coordinating daily activities and facilities management at the Mesa Regional Office
  • Performing other duties as assigned
Knowledge, Skills & Abilities (KSAs):

The candidate should have knowledge in Commission/Department policies, procedures, all applicable laws, rules and statutes, including but not limited to operations, watercraft, accounting, hunting, fishing, state procurement, and ADOA/Department personnel rules and laws, public information/education and regional business operations including but not limited to revenue, sales, reporting, funding, principles and processes for providing customer and personal services.
Candidates must be skilled to manage and administer programs, coach, analyze complex laws, rules, policies and procedures, task identification/prioritization of multiple projects, budgets and deadlines, data analysis, conflict resolution, problem solving, customer service, facilities management, team building and strong interpersonal skills and supervisory/managerial principles and techniques.

The ideal candidate will be able to carry out all topics dealing with all aspects of Department wildlife responsibilities related to the mission, interpret complex laws, rules, statutes, regulations, policies and procedures, develop performance and productivity standards, principles and practices of effective public administration and anticipate customer needs.

Selective Preference(s):

The preferred candidate will have two to three years’ experience working as a supervisor or manager in a customer service or operations environment.

Pre-Employment Requirements:

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

If you have any questions, please feel free to contact Brisa Daniel at bdaniel@azgfd.gov for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.