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CUSTOMER SERVICE REP - CONTACT CENTER

  • 506631
  • PHOENIX
  • CORPORATION COMMISSION
  • Full-time
  • Closing at: Dec 11 2022 at 23:55 MST

CORPORATION COMMISSION

The Arizona Corporation Commission (ACC) is one of the most unique state agencies in Arizona and one of only 13 public utility commissions in the country where commissioners are elected. Established by the Arizona Constitution, the ACC is a medium-sized agency with offices in Phoenix and Tucson. Our mission is diverse—spanning utility rate making; securities registration and enforcement; rail and pipeline safety; and corporate business filings—and we boast an average employment tenure of nearly 10 years. Learn more by visiting www.azcc.gov.

CUSTOMER SERVICE REP II
Customer Contact Center

Job Location:

Address:  1300 W. Washington, Phoenix, AZ

Posting Details:

Salary: $15.75 / hour

Grade: 15

Job Summary:

The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona; grants authority to foreign corporations and limited liability companies to transact business in the State; collects annual reports from all corporations of record; and maintains records for the benefit of public record and service of process.

Job Duties:

You will rotate staffing a walk-up customer service window as cashier for customers filing corporation and limited liability company documents at the Division. This involves the ability to handle and count cash and other forms of payment, data entry of payment and document information, and understanding and advising customers on statutory filing requirements as interpreted by the Division. When not providing face-to-face interaction with the public, you will respond to customer email inquiries.

Knowledge, Skills & Abilities (KSAs):

-Mastery of effective customer service techniques
-Cash handling experience; basic bookkeeping and math skills
-Excellent listening, oral, written and interpersonal communication skills
-Research and problem-solving skills
-Ability to interact positively with customers via the telephone, correspondence or in person, including facilitating the resolution of customer complaints
-Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies) Arizona Revised Statutes
-Proficient PC skills
-Good attention to detail and accuracy
-Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures
-Ability to work effectively in various situations in a fast-paced environment.

Selective Preference(s):

N/A

Pre-Employment Requirements:

Any offer of employment is contingent upon successful completion of a background/reference check.
A.R.S. Section 40-101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.

Benefits:

- Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, and generous paid vacation and sick leave programs
- Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer
- Interesting, challenging work in a public sector environment with the chance to make a real difference in our state
- We are an Equal Employment Opportunity agency and a recognized Arizona Veteran Supportive Employer.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

This position participates in the Arizona State Retirement System (ASRS).

Contact Us:

If you have any questions please feel free to contact Human Resources at humanresources@azcc.gov

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.