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CUSTOMER SERVICE REP

  • 507964
  • TUCSON
  • GAME AND FISH DEPT
  • Full-time
  • Closing at: May 24 2022 at 23:55 MST

GAME AND FISH DEPT

Delivering results that matter by providing best in class support services.

To conserve Arizona’s diverse wildlife resources and manage for safe, compatible outdoor recreation opportunities for current and future generations.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE REP 2

GAME AND FISH DEPT

Job Location:

Address:  555 North Greasewood Road, Tucson, Arizona

Posting Details:

Salary: $25,507 - $44,894 

Grade: 15

Closing Date: 05/24/2022

Job Summary:

Under the direction of the Region Customer Service Manager, this position will be responsible for providing over the counter customer service which includes registering and inspecting watercraft for compliance with Federal requirements, issue tags and licenses and stamps in compliance with State and Federal laws.

Job Duties:

Major duties include:
Balance cash, credit card and daily receipts to cash register drawer
Interact with the public, inter-department and other agency personnel to accurately solve complex hunting, fishing, boating, licensing and registration issues that arise either in person or by telephone
Answer questions and offer advice on how to deal with problem wildlife, identify wildlife through the use of manuals and other reference materials
Writing and entering requisitions through the Arizona Procurement Portal using correct funding and codes as well process invoices
Responsible for cash security and accountable forms which include licenses, tags, stamps and decals
Performs other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Candidates will have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statues; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; money handling. Candidates will have skill in active listening, problem solving, organization; multitasking; oral and written communication; customer service; grammar usage; 10-key. Must be able to maintain confidentiality. The candidate must have knowledge of basic office equipment and filing skills.

Selective Preference(s):

The ideal candidate will have strong oral, written and interpersonal communication skills and have experience in accounting practices, and a working knowledge of Google Docs, Sheets, Gmail and money handling abilities.

Pre-Employment Requirements:

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.