At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us.
If you are ready to play a vital role in our agency and have a passion to support the work we do with children and families, DCS is the place for you.
Together we can make a difference through service!
A DCS Customer Service Representative I provides customer service to the public and entry-level support services to staff at an assigned field office. A day in the life of a Customer Service Representative I can look like:
• Interacting with internal and external customers
• Answering incoming phone calls
• Sorting and distributing incoming and outgoing mail
• Composing general correspondence.
Computers and software (Microsoft Office Suite); mobile devices; digital calendars (Outlook) & video conferencing (Microsoft Teams); office procedures and terminology and managing files and records.
Establishing and maintaining interpersonal relationships; general clerical functions such as, data entry and filing; verbal and written communication; time management and multi-tasking; reading comprehension; composing correspondence and professionalism with the public.
Adapt to changing priorities; troubleshoot; take initiative and clearly communicate to diverse audiences.
One year of experience in customer service and/or professional office experience.
• High school diploma or GED
• Valid Arizona issued driver’s license.
• Level one Fingerprint Clearance card - Arizona.
Selected candidates must be able to pass a background investigation and DCS Central Registry check.
• Paid sick leave
• Paid annual leave
• Ten paid holidays per calendar year
• Health, dental and vision insurance
• Flexible Spending Account
• Health Savings Account
• Arizona State Retirement System Savings (ASRS)
• Employee and Dependent Life insurance
• Long-term and short-term disability insurance
• Deferred compensation plans
• Wellness incentive program
• Employee discount program for higher education, products and services
• Education Savings – AZ529
• Employee Assistance Program
Critical Response Stipend
The Arizona Department of Administration has made Federal funds available for DCS employees that are performing client-facing work in the field. These funds are a temporary stipend and applies to select DCS positions only. The stipend is an additional 10% of the current hourly rate of pay. This temporary stipend is available through June 30, 2022.
DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.