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CUSTOMER SERVICE REPRESENTATIVE 1/ RECORDS

  • 504809
  • PHOENIX
  • DEPT OF TRANSPORTATION
  • Full-time
  • Closing at: Aug 10 2022 at 23:55 MST

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE

CUSTOER SERVICE REPRESENTATIVE 1

DEPT OF TRANSPORTATION

Job Location:

ADOT/Records

1801 W Jefferson St. Phoenix AZ

Posting Details:

Salary: $33,368.19

Grade: 13

Job Summary:

A Customer Service Representative 1 (CSR1) for Records will provide courteous, accurate and timely customer service to our internal and external customers consisting of Law Enforcement, Judicial System, defense/prosecutor attorneys, private investigators, Office of Inspector General, Executive Hearing Office and other in-state and out of state government entities requesting Motor Vehicle Records for T /R or DL documents for subpoena, hearing and investigative purposes. The incumbent will also assist in updating information through process of data entry, retrieval of microfilm and microfiche and/or researching so that it is readily retrievable and accurate when a record is requested; research requests and verify the information from the system before providing it to the customer. Information must be accurate and customer requests must be verified before disseminating information according to DPPA law; and assist areas within the Records Services Section as needed to address the major backlog that may affect the accuracy of a customer's record.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

● Receive MVR and subpoena requests from courts, law enforcement, and other private parties and government entities and perform all functions required to fill these requests; to include retrieving computer, hard copy, archival, scanned and microfilmed records, printing copies and retrieving photos and certifying records along with the supporting documents.
● Perform data entry and retrieval functions - This includes necessary research of the databases to determine if a record exists or if one needs to be created. It also includes the verification of several different types of codes (user codes, court codes, disposition codes, reject codes, status codes, etc.) that are used in the MVD database.
● Respond to various customer requests, including contact with the hearing office, attorneys, law enforcement and courts to update information on pending cases and verifying any requested information. Extract any required researching of the various record databases, microfilm and microfiche, hard copy records, and archives, pulling and copying documents.
● Research problem records requests involving apparent confusion or conflict between records or requested information. Handling of hearing office filings and citations written by officers, court abstracts and commercial driver license, including required sorting, copying, retention and shredding of driver licenses. Sorting and distribution of out-of-state convictions of Arizona driver's.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
● Applicable portions of ARS Title 28 and MVD Policies and Procedures, document retrieval process, software, TPX screens, various codes (courts, disposition, status) and codes used by MVD. Computer knowledge in reading and retrieving records.

Skills in:
● Proficient oral communication and listening skills are a must. Research and retrieval skills, data entry skills. Must have general clerical skills, computer skills,customer service skills, data entry skills, and telephone skills.

Ability to:
● Operate various office equipment, i.e. computer, printer, fax, copier, IDW-2000 film retrieval and telephone.

Selective Preference(s):

The ideal candidate for this position will have:

General clerical skills, including knowledge of, and experience with operations of various office equipment, computers, customer service, data entry, and telephone skills. This position also requires that the incumbent be versatile.

Pre-Employment Requirements:

Candidates for this position must complete and sign PART 1 of the State of Arizona Application for Employment Prior to the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.11 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Participation in the Arizona State Retirement System (ASRS) is mandatory.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.