Customer Service Representative 2 (Draw Section)
- 543647
- PHOENIX
- GAME AND FISH DEPARTMENT
- Full-time
- Closing at: Sep 16 2026 - 23:55 MST
GAME AND FISH DEPARTMENT
Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.
The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.
The Arizona Game and Fish Department is an Equal Employment Opportunity agency.
Customer Service Representative 2 (Draw Section)
SUPPORT SERVICES DIVISION / CUSTOMER SERVICE / PHOENIX, AZ BASED
5000 W. Carefree Hwy. Phoenix, AZ 85086
This position will be required to come into the office each week at 5000 W. Carefree Hwy. Phoenix, AZ 85086.
Salary: $18.70/HR
Grade: 15
Closing Date: 9/16/2026
CUSTOMER SERVICE REPRESENTATIVE 2
“Customer Service Representative 2 (Draw Section)”
SUPPORT SERVICES DIVISION / CUSTOMER SERVICE / PHOENIX, AZ BASED
FLSA – NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70/HR
Ready to turn your passion for hunting into a career where you make a real impact? The Arizona Game and Fish Department is looking for a dynamic Customer Service Representative 2 to join our Hunt Draw team!
If you are an outdoors enthusiast who loves hunting and possesses the customer service skills to help fellow Arizonans navigate the hunt draw process, we want you on our team! This isn't just a desk job—it's a chance to be at the heart of Arizona's conservation efforts and wildlife management.
In this role you’ll be the go-to person for internal and external customers, answering questions, resolving concerns, and providing expertise on hunting regulations, policies, and procedures. You’ll be deeply involved in the Hunt/Draw program, facilitating statewide Population Management Hunts, Copper State Draw, and assisting in the development of hunt application forms and regulations. From processing big game applications to guiding the public through the rules that protect our state's wildlife, your daily work directly supports the outdoor traditions Arizonans love.
What You’ll Do:
• Communicate with the public and regional staff regarding Hunt/Draw program details.
• Process big game applications and manage tags with precision.
• Help shape our policies by participating in the development and implementation of Hunt/Draw procedures.
Our work environment offers training opportunities and encourages career development. After 12 months in a CSR2 position, employees have the opportunity to be promoted to a Customer Service Representative 3 through the reallocation compensation strategy for career progression purposes.
Under the direction of the Draw Section Customer Service Supervisor, the Hunt Draw Customer Service Representative will be responsible for providing expertise to internal and external customers, responding to and corresponding on the telephone, by mail, online or in person, regarding complaints, concerns, problems and other pertinent information dealing with the Hunt/Draw program and Department guidelines, policies, procedures, laws and rules.
Major duties may include:
• Correspond with the public, Regional Office Supervisors and other Department Branches regarding complaints, concerns, problems, schedule changes and other pertinent information dealing with the Hunt/Draw program.
• Provides expertise to internal and external customers pertaining to agency guidelines, policies, procedures, laws, and rules.
• Facilitates all phases of the draw for issuing big game tags while adhering to Arizona Statue and Commission Rule.
• Reviews federal and state laws and regulations governing the statewide Hunt/Draw Program. Participate in the development and implementation of policies and procedures relative to the Hunt/Draw program.
• Facilitates all statewide Population Management Hunts and Hunter Pool Applications.
• Facilitates Copper State Draw.
• Assist in updates of the hunt application form and Department regulations prior to each big game lottery draw.
• Assists in preparing and storing Hunt/Draw records for retention and destruction.
• Perform other duties as assigned.
This position will be required to come into the office each week at 5000 W. Carefree Hwy. Phoenix, AZ 85086.
Candidates will have knowledge in/of: State and Federal rules, regulations, Commission Rules, specifically pertaining to Article 1, and in depth knowledge of ARS 17 as they apply to the Hunt/Draw Program; Department policies and procedures; law enforcement practices, concentrating on investigations and documentation; government accounting principles and procedures; training methods; state personnel rules; various computer programs.
Candidates will have skills in: active listening; problem solving; organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling.
Candidates will have the ability to: resolve complex and technical problems for a multi location operation; manage multiple projects with a program; organization and time management; total quality management styles and practices; work independently; respond to others with tact, diplomacy and patience; to maintain harmonious working relationships with all levels of Department staff and external customers; ability to maintain confidentiality; ability to use discretion and independent judgement.
Candidates should have at least one (1) year of experience in a customer service position.
Our work environment offers training opportunities and encourages career development.
Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona offers an outstanding comprehensive benefits package including:
• 13 days’ of vacation
• 12 sick days
• 10 paid holidays
• Tuition Reimbursement Program
• Participation in the nationally recognized Arizona State Retirement System
• Superior health care options
• Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
• Life, long-term disability, and short-term disability insurance options are available
• Many more benefit programs are available
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance. The Arizona Game and Fish Department is an Equal Employment Opportunity agency.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
