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CUSTOMER SERVICE REPRESENTATIVE 2

  • 502181
  • KINGMAN
  • GAME AND FISH DEPT
  • Full-time
  • Closing at: Oct 31 2021 at 23:55 MST

GAME AND FISH DEPT

To conserve Arizona’s diverse wildlife resources and manage for safe, compatible outdoor recreation opportunities for current and future generations.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE REPRESENTATIVE 2

GAME AND FISH DEPT

Job Location:

Address:  5325 North Stockton Hill Road, Kingman, Arizona

Posting Details:

Salary: $30,000 - $35,000 

Grade: 15

Closing Date: 10/31/2021

Job Summary:

The Department’s Region 3 (Kingman) Office is seeking to fill its Customer Service Representative II position to provide over the counter services to the public and provide wide variety assistance with excellent customer service.

Job Duties:

*Over the counter assistance will include issuing licenses, tags, and stamps in a timely and accurate manner in accordance with A.R.S. Title 17 and Game and Fish Commission rules
*Provides assistance in registering watercraft and inspects watercraft for compliance with Federal requirements
*Enters data into database, collects fees and enters transactions into a PC cash register (including cash security)
*Prepares daily reconciliation reports and balances it against daily receipts and PC cash register reports
*Responds to public inquiries through mail, in person, through the internet and over telephone, regarding complex watercraft registration requirements and procedures, State, Federal and Department policies and procedures, and urban wildlife nuisances
*Accepts injured wildlife (when necessary) and coordinates transport to rehabilitator or veterinarian
*Performs administrative functions to include preparing correspondence and brochures, scheduling staff travel, note taking and purchasing
*Performs other duties as assigned.

Knowledge, Skills & Abilities (KSAs):

Candidate must have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement. Candidates must have skill in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment.

Pre-Employment Requirements:

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

 
Contact Us:

If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.