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CUSTOMER SERVICE REPRESENTATIVE 2

  • 501205
  • PHOENIX
  • GAME AND FISH DEPT
  • Temporary
  • Closing date: Sep 21 2021 at 23:55 MST

GAME AND FISH DEPT

The mission of the Arizona Game & Fish Department is to conserve Arizona’s diverse wildlife resources and manage for safe, compatible outdoor recreation opportunities for current and future generations. It is our vision to be the national conservation leader supporting the continuation of the North American Model of Wildlife Conservation and Arizona’s most trusted, respected and credible source for wildlife conservation products, services and information.

The Ben Avery Shooting Facility is one of the largest publicly operated shooting facilities in the country. Our world-class shooting range is a City of Phoenix Point of Pride and has received a Five Star rating from the National Shooting Sports Foundation. Located on 1,650 acres in north Phoenix, the Ben Avery Shooting Facility averages more than 240,000 shooters per year. The facility offers a fun and safe environment for shooters of all experience levels and strives to provide a quality recreation experience for all users.

(2) CUSTOMER SERVICE REPRESENTATIVE 2

BEN AVERY SHOOTING FACILITY / I-17 & CAREFREE HWY 

TEMPORARY APPOINTMENT - 26 WEEK ASSIGNMENT -ENDS APRIL 15, 2022

SCHEDULE WILL WORK PART-TIME (NOT TO EXCEED 1500 HOURS ANNUALLY)

GAME AND FISH DEPT

Job Location:

Address:  BEN AVERY SHOOTING FACILITY

Posting Details:

Salary: 15.00 

Grade: 15

Closing Date: 9/21/2021

Job Summary:

Both ranges (Rifle and Pistol and Clay Target Center) are currently seeking to fill two temporary Customer Service Representative II positions to assist customers during operating hours. The assignments are to start by early October and will be a 26 week assignment.

These positions will be responsible for providing customer service support at a 1,650 acre public Shooting Range facility to all internal and external customers received by telephone, in person, or through applications and correspondence.

Job Duties:
  • Maintains campground reservations and check campers in/out and provides program and range information; aids in interpreting rules and regulations to customers

  • Collects fees for shooting events, classes, campers and invoices; enters transactions into PC cash register, balances the cash drawer, makes deposits, and answers phones.

    Work schedule will consist of mornings, afternoons, evenings, every weekend and holidays in a noisy environment, which may include working in extreme heat & cold, wind and/or rain.
Knowledge, Skills & Abilities (KSAs):

The candidate will have experience in: customer service techniques; data entry; cash register operation; office procedures and practices; organization; and problem solving. The ideal candidate will have strong oral, written and interpersonal communication skills and have experience in accounting practices, and working knowledge of G Suite; excellent skills in Typing/10-Key, and money handling abilities. The candidate must have knowledge of basic office equipment and filing skills.

Pre-Employment Requirements:

A Level 1 Fingerprint Clearance Card will be required. A baseline blood lead level and a baseline hearing test, both which will be conducted on an annual basis, will be conducted prior to employment.

Position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12).

Contact Us:

If you have any questions, please feel free to contact BRISA DANIEL at 623-236-7323 for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.