Customer Service Representative 2
- 537583
- PHOENIX
- GAME AND FISH DEPARTMENT
- Full-time
- Closing at: Dec 17 2025 - 23:55 MST
GAME AND FISH DEPARTMENT
Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.
The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.
The Arizona Game and Fish Department is an Equal Employment Opportunity agency.
Customer Service Representative 2
SUPPORT SERVICES DIVISION / CUSTOMER SERVICE
5000 W CAREFREE HWY PHOENIX, AZ 85086
Salary: $18.70/hr
Grade: 15
Closing Date: 12/17/2025
CUSTOMER SERVICE REPRESENTATIVE 2
SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX, AZ BASED
FLSA – NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70
Under the direction of the Customer Service Section Supervisor, the Customer Service Representative will be responsible for acting as the Department's representative for approximately 150 License Dealers, supporting all their needs. This position will also be responsible for assisting with the processing and distribution of inventory (licenses, OTC non-permit tags, migratory bird stamps and generic license paper) and regulations (to dealers and non-dealers). Answering licensing customer service phone lines and resolving portal or technical issues to the general public and license dealers. Preparing and closing audits to the license dealers. Preparing several Department mass mail outs including sorting, labeling, stuffing and sealing various materials.
Major duties may include:
• Acts as the Department's representative for approximately 150 License Dealers, supporting all their needs (i.e. training, inventory, regulations, monthly reporting, and clarifying rules.)
• Ensure dealers are issuing licenses and tags properly and provide feedback when not issued correctly.
• Checks in the monthly license dealers sales reports and monies due to the department. Reviews and processes the monthly sales reports and deposits the monies.
• Reconciles the monthly sales reports and keys in the licenses, OTC non-permit tags and stamps into the license database including Hip survey data.
• Prepares and sends monthly billing statements and correspondence of missing reports or acknowledgements.
• Answers licensing customer service phone lines and the revolving phone line. Provides information to resolve portal or technical issues to the general public and to the license dealers. Answer licensing and regulation questions.
• Prepares and sends annual and closing audits to the license dealers, listing any monies or outstanding inventory due to the Department.
• Checks in and verify that the license dealers returned their annual inventory. Prepares and distributes inventory, regulations and report forms to license dealers.
• Prepares several Department mass mail outs annually. Sorting, labeling, stuffing, and sealing various materials.
• Locates, copies, retrieves, files, and stocks supplies/forms necessary for job function, including supplies to keep the public informed.
• Perform other duties as assigned.
Candidates will have skills in above average oral and/or written communications in order to interpret Game and Fish laws, rules, policies, and procedures; and for on hands training of new employees relating to licensing. Computer data entry, typing/10key and personal computer and printer; mathematics, proofreading, and research skills. Advanced listening abilities to address customer concerns and requests. In-depth skills at maintaining interpersonal relationships, and skills in the application of customer service techniques. Good communication skills to replay information to customers requests in a calm, effective and respectful manner. Problem solving skills with customer issues with licensing, and any other problem the customer may have. Ability to lift moderately heavy or bulky objects, multi-task, prioritize, and manage a heavy workload. Ability to reduce a difficult situation with a professional and respectful attitude. Ability to provide customer service with an enthusiastic attitude. Ability to show patience when the customer is trying to explain their situation with what they are trying to accomplish. Ability to extend courtesy to the customer.
• 1 year of experience in a customer service position.
• Our work environment offers training opportunities and encourages career development.
Employment is contingent upon completion of a post-offer medical/physical examination and the agency’s ability to reasonably accommodate any restrictions.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona offers an outstanding comprehensive benefits package including:
* 13 days’ of vacation
* 12 sick days
* 10 paid holidays
* Participation in the nationally recognized Arizona State Retirement System
* Superior health care options
* Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
* Life, long-term disability, and short-term disability insurance options are available
* Many more benefit programs are available
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
