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CUSTOMER SERVICE REPRESENTATIVE 2

  • 512435
  • PHOENIX
  • GAME AND FISH DEPT
  • Full-time
  • Closing at: Dec 4 2022 at 23:55 MST

GAME AND FISH DEPT

Delivering results that matter by providing best in class support services.

To conserve Arizona’s diverse wildlife resources and manage for safe, compatible outdoor recreation opportunities for current and future generations.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE REPRESENTATIVE 2

GAME AND FISH DEPT

Job Location:

Address: 5000 West Carefree Highway, Phoenix, Arizona 

Posting Details:

Hiring Hourly Rate: $18.70 

Grade: 15

Closing Date: 12/04/2022  

Job Summary:

This position will be responsible for providing over the counter services to the public, registering watercraft, inspect watercraft for compliance with Federal requirements, review documentation for legality of ownership and/or authority and enters into database, issues ownership documents, collect fees and enters transactions into Point of Sales system.

Job Duties:

Major duties will include:

- Issues licenses, special use stamps and non-permit tags and sells publications to the public

- Responds to public inquiries through mail, in person, online and over the phone regarding the interpretation of the State and Federal laws and Department policies and procedures, complex watercraft registration requirements and reports

- Completes public records requests, verify licensing of private investigator with the Department of Public Safety and financial institutions with Department of Banking before divulging confidential information relating to watercraft registration

- Supports Department with public outreach efforts and maintains supplies necessary to perform job duties, including providing information to public in hand training of new employees when needed

- Performs other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Candidate must have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement. Must have knowledge of Game and Fish or other states MVD titling/registrations laws and formats and legality requirements of last will and testamentary, lien foreclosures, repossessions, court seizures and other numerous legal documents and Game and Fish Department Operations manual.

Candidates must have skills in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment.

Candidates must be able to defuse a difficult situation with professionalism and respectful attitude, provide customer service and show patience with customers.

 
Pre-Employment Requirements:

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

 
Contact Us:

If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.