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  • 509975
  • Full-time
  • Closing at: Aug 12 2022 at 23:55 MST


Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.



Job Location:

Address:  800 W Washington St., Phoenix AZ  85007

Posting Details:

Salary:  $15.40

Grade: 15


Job Summary:

This position assists the public about Labor Department programs, related laws, policies and procedures regarding the filing of claims and complaints

Job Duties:

This position requires the ability to answer public inquiries by phone, in person or through claim applications and correspondence. The person in this position accepts claims and complaints for all Labor Department programs, ensures the application is complete, processes them in the database, prepares notices to employers and answers questions regarding the status of claims throughout the claims process. The person in this position will also direct inquiries and questions to other department staff members or to other government agencies as appropriate. The ability to interpret and translate verbal and written Spanish communication is helpful but not required.

Knowledge, Skills & Abilities (KSAs):

Knowledge needed:
• Customer service techniques.
Skills needed:
• Basic computer skills and data entry.
• Use of various computer programs (i.e., Microsoft Office and Google).
• Basic math.
• Written and verbal communication skills.
• Organizational skills.
Abilities needed:
• Requires the ability to communicate in a professional manner both orally and in writing.
• Ability to work under pressure.
• Ability to meet deadlines.
• Ability to listen.
• Ability to work in a team and individually.
• To work effectively with a diverse public customer base.
• To work confidentially with discretion.
• To identify, analyze and resolve customer problems with excellent customer service.

Selective Preference(s):

• The ideal candidate will have the ability to read, write, speak and comprehend Spanish at a
professional business level.

Pre-Employment Requirements:



The Industrial Commission of Arizona offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us:

If you have any questions please feel free to call 602-542-5559 or email HR@azica.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.