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CUSTOMER SERVICE REPRESENTATIVE 2
- 533877
- PHOENIX
- REMOTE OPTIONS
- BARBERING AND COSMETOLOGY BOARD
- Full-time
- Closing at: May 30 2025 - 23:55 MST
ARIZONA BARBERING AND COSMETOLOGY BOARD
The Arizona Barbering and Cosmetology Board's mission is to protect the public's health and safety by licensing qualified schools, establishments, and individuals, and ensure compliance with state statutes and regulations.
CUSTOMER SERVICE REPRESENTATIVE 2
Hourly: $18.50
Grade: 15
Open Until Business Needs Are Met
This position will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board. Call types include licensing, payment, and compliance questions.
This position may be available for remote work within Arizona (1 day per week in the office/hoteling, Wednesdays).
• Perform research and accurately enters data in the Cosmetology and Barber database
• Consults with leaders to ensure information provided to callers is accurate
• Answers incoming calls to the Arizona Barbering & Cosmetology Board
• Provides accurate, high quality responses to questions and inquiries
• Call types include licensing, payment, and compliance questions
Knowledge of:
• Business English to include proper sentence structure, grammar and punctuation
• Knowledge of Arizona Barbering & Cosmetology Statutes, rules, and regulations
• De-escalation techniques
• Problem resolution
• Google Suite
Skills in:
• Proficiency with technology, especially computers, software applications, and phone systems
• Communicating effectively while actively listening to others
• Conveying rules regulations, laws, policies, and procedures
• Responding to customer service complaints/problems
• Applying world class customer service techniques
• Typing at least 45 words per minute
• Critical thinking and reasoning
Ability to:
• Work in a busy call center environment with time constraints, high call volumes, and stressful conditions
• Perform phone interview while simultaneously inputting information into a database
• Resolve difficult customer service complaints/problems
• Accept responsibility for work product and outcomes
• Maintain a professional demeanor at all times
• Sit for long periods of time
• Previous call center experience
The State of Arizona offers a comprehensive benefits package to include:
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment
• If you have any questions please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
