DEPT OF TRANSPORTATION

Specialized Registration Services

1801 W. Jefferson

Phoenix, AZ 85007

Salary: 40,207.02 

Grade: 17

Closing Date: 05/04/2026

As the unit lead and subject matter expert, train new staff and distribute/assign work to ensure quality customer service, performance and productivity, and ensure proper application and compliance with the Fleet Services, Aircraft, International Fuel Tax Agreement (IFTA), the International Registration Plan (IRP) and applicable state and federal laws pertaining to the Motor Carrier Program and Motor Vehicle Division Title and Registration policies and procedures; evaluating and recommending changes to work processes and procedures; produce daily, weekly and monthly reports and provide direct support to the Motor Carrier Supervisors and may serve as backup supervisor; assist staff and customers with the most complex issues; and perform quality assurance checks to ensure CSR transactions are in compliance and processed in an accurate and timely manner.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

As Unit Lead, is the primary backup to the supervisors to ensure compliance of unit operations. Train new CSRs, distribute/assign work to ensure quality customer service, performance and productivity of staff, and perform quality assurance checks of CSR transactions to ensure accuracy and compliance, produce various reports.

As the SME, assist CSRs in answering technical problems related to Unit work. Calculate and reconcile fees, research and request refunds for customers, if required.

As the SME, assist CSRs in answering technical problems related to Unit work. Calculate and reconcile fees, research and request refunds for customers, if required.

Knowledge of:
• ARS Title 28; laws, regulations, policies and procedures mandated by the U.S. Federal Motor Carrier Highway System for USDOT.
• ADOT and MVD policies and procedures pertaining to job functions and employee requirements.
• Aircraft, Fleet, IFTA and IRP requirements.
• MVD forms and their general use and application.
• General knowledge of trucking/motor carrier industry business terminology and practices.
• Working knowledge of various computer hardware, software, databases (mCarrier database, Title & Registration, USDOT, tracking logs, customer database, etc.).
• Microsoft office tools (Word, Excel, Access) and Google Workspace.

Skills in:
• Must have verbal and written communication skills along with professional and interpersonal relations skills.
• Interacting with and assist customers.
• Customer service skills.
• Typing and computer skills to perform data entry and electronic communication.
• Reading and Math/Computation skills to review documents and handle cash room and ARMANI functions and payments received.
• Organizational and time management skills to complete tasks independently or in a group setting.
• Analytical skills to resolve problems that may arise.

Ability to:
• Provide technical expertise to customers and fellow employees.
• Resolve problems and answer questions regarding Fleet Unit Transactions, IFTA licensing, IRP registrations, Aircraft and other Unit functions.
• Operate office equipment, answer phones, draft correspondence in various forms and assist in daily office functions.
• Multi-task among various tasks/projects and effectively evaluate situations and problems for resolution and/or the need to elevate serious problems to management.
• Work independently and in a team environment.
• Provide database and system testing as required for implementing changes.
• Participate in and attend MVD T&R training classes to obtain the needed certification to perform motor carrier transactions.

The Ideal candidate will have experience working in an MVD office and have certification, skills and knowledge of title and registration policies and procedures, and use of the TPX database. Will be familiar with ARS Title 28 as it pertains to Rental vehicle registrations, International Registration, Agency Agreements and motor carrier functions. Will be familiar with POLARIS, IRP and IFTA.

Valid Arizona Driver's License.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.