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CUSTOMER SERVICE REPRESENTATIVE 4

  • 509511
  • PHOENIX
  • DEPT OF HEALTH SERVICES
  • Full-time

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

CUSTOMER SERVICE REPRESENTATIVE 4

DEPT OF HEALTH SERVICES LICENSING/RADIATION CONTROL

Job Location:

Address:  4814 S 40th St Phoenix, AZ 85040

Posting Details:

Salary: $35,200.00 

Grade: 17

Job Summary:

This position supports the Bureau of Radiation Control by performing data entry; approving applications; performing high-level customer service activities - both external and internal while managing high call volume through the utilization of a strong understanding of rules, statutes, policies, and procedures; maintaining public and database records; working with electronic systems & multiple databases; may train new staff.

Job Duties:

-This position supports the Bureau of Radiation Control by performing data entry; approving applications;
service performing activities high-level both customer external and internal while managing high call volume through the utilization of a strong 40 understanding of rules.
-This position supports the Bureau of Radiation Control by performing data entry; approving applications; performing high-level customer service activities - both external and internal while managing high call volume through the utilization of a strong understanding of rules, statutes, policies, and procedures; maintaining public and database records; working with electronic systems & multiple databases; may train new staff.
-This position supports the Bureau of Radiation Control by performing data entry; approving applications; performing high-level customer
service activities - both external and internal while managing high call volume through the utilization of a strong understanding of rules.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
Customer service techniques; office policies and procedures, applicable software/databases; data entry; MS Office Suite; understanding of applicable rules, statutes, filing procedures, CQI, and scanning protocols.

Skills:
Computer software programs applicable to the position; attention to detail, data entry, document preparation, application knowledge of rules, statutes, and policies and procedures; evaluation of pending registration applications; provide accurate, respectful information; accurate filing of documents; scanning of files.

Ability:
Work in a fast-paced environment with a high volume of incoming calls; monitor work-flow and adjust; provide specialized instructions to the public; listening and interpret complex information; work as a team player; effectively work with multiple members of the Bureau Management Team; seek input from a supervisor, as necessary
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination

 
Pre-Employment Requirements:

Minimum high school diploma or equivalent required and 3+ years of experience in customer service. Experience with multiple line telephones, computers, and technology preferred. Preference will be given to candidates with Public Health experience and knowledge of public record maintenance.

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.