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  • 514108
  • Full-time
  • Closing at: Jan 31 2023 at 23:55 MST


Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.


Job Location:

Address:  1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $18.2693/hr ($38,000/yr) 

Grade: 17

Closing Date: December 28, 2022

Job Summary:

Come join the Arizona Department of Revenue, one of the 2022 Top Companies to Work For in Arizona! We are committed to our team-based work environment and culture; one that is unlike any other in state government. The Arizona Department of Revenue (ADOR) is consistently striving to recruit team members who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government. If you have a passion for service and are driven to “make things better”, please apply to join the ADOR team and assist the Grand Canyon State by exemplifying our mission of “Serving Taxpayers.”

As a Customer Service Representative 4, you will be responsible for the collection of taxes (individual income, corporate, withholding, transaction privilege tax liabilities and other taxes), along with monitoring cases for compliance to ensure the Department of Revenue's interests are met. This position is responsible for filing low volume returns, preparing and reviewing taxpayer returns and records, determining compliance, account resolution and problem solving. The CSR 4 is also responsible for directing, leading and managing in the development, implementation, maintenance and evaluation of Lean Principles and projects for the division.

Job Duties:

Essential duties and responsibilities include but are not limited to:
-Review and process all incoming collection email requests which include: payment and return transfers, locate payments, modify tax returns, low volume returns, charge off report, federal extensions, clear delinquencies, re-establish billing, update entity in TAS, inter and external (600) refunds, merge accounts, process review items (PRI), process levies, 5009L certifications, and research miscellaneous requests to ensure taxpayers problems are resolved
-Prepare, file, review, and process all Administrative Support documents including computing payoff amounts, and general financial inquiries for any requests related to Administrative Support
-Answer incoming taxpayer and internal calls
-Respond by phone or in writing to all Administrative Support inquiries from internal and external customers
-Research and respond verbally or in writing to lien, tax clearance applications, collections maintenance requests, debt set off inquiries and all requests that are received in the Administrative Support Unit
-Utilize multiple databases and internet based tools to perform research and review all requests and inquiries
-Provide payoff requests
-Data entry into the TAS database or any other supporting internal and external database utilized by the Administrative Support Unit
-Document individual production and monthly work processed within the Administrative Support
-Manage retention of the Administrative Support files, including the weekly processing of the low balance lien release report

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Generally Accepted Accounting Principles (GAAP)
-Accounting practices and terminology
-Tax law, statute, rules, and procedures
-Liens against personal property or business
-Preparation for Personal Income, Corporate Income, Transaction Privilege Tax, and Withholding Tax returns
-PC and TAS systems
-DOR internal policy and procedures
-Processing, audits, accounts receivable, and accounts payable procedures

Skilled in:
-Research of tax law and related tax documents
-Accounting principles, verbal and written communication, problem resolution
-Research tools such as internet tools, other agency systems DES, MVD, Corporation Commission, County Assessors, County Recorders, Secretary of State information and skip tracing techniques

Ability to:
-Operate and understand DOR computer systems such as TAS, access databases and mainframe for an approximate 65% to 90% of the work day
-Apply LEAN concepts, principles and tools used to create and deliver perspectives with fewest resources with continuous problem solving

Selective Preference(s):

The ideal candidate for this position will have:
-1 - 2 years experience in an Accounting and Finance environment with heavy emphasis on customer support
-Proficient with Microsoft Suite Including Excel
-Experience with Continuous Improvement or LEAN is preferred

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check


The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950. Requests should be made as early as possible to allow time to arrange the accommodation.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

If you have any questions, please contact the ADOR Human Resources office at humanresources@azdor.gov or at 602-716-6950 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.