Address:  100 N 15th Ave 

Phoenix, AZ 85007

Licensing Division

*Remote Work availability based on business needs

Salary: $19.03/HR 

Grade: 15

Closing Date: 2/06/2026

The Arizona Department of Insurance and Financial Institutions (“DIFI”) is one of the largest professional licensing agencies in Arizona, with over 395,000 individuals and businesses holding professional licenses. The DIFI Licensing Section reviews license and renewal applications, quickly issues and renews licenses for applicants who meet requirements set forth in Arizona law, processes amendments to active licenses and answers licensing-related questions.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Review and analyze various submissions relative to license applications supplied through the Nationwide Multi-state Licensing System (NMLS), the Arizona eLicense Portal, email or by mail. Check information about the applicant using internal and external databases. Request additional documents and/or better explanations when necessary if issues are identified within the application.

• Respond to telephone and email inquiries as to policy and procedures of the department. Respond to requests from applicants and licensees such as a status of application, time frames, monies due, changes to be made, etc. Provide information to other governmental agencies including law enforcement, department attorneys, the financial industry and the general public.

• Enter data into the department's database, the Nationwide Multi-state Licensing System (NMLS) and the Appraisal Subcommittee (ASC) National Registry. Must review all documents submitted, determine data that should be entered, request additional information if data is unclear, missing or contradictory. Maintain database by revising or entering new data as appropriate.

• Assist applicants with the submission of applications for various types of licenses. This includes reviewing documents (legal, business related, identification, etc.) and advising applicants if additional items are needed.

• Prepare and update policies and procedures for use by employee reviewing licensing submissions. Examine procedures for updating database and for entering data. Provide input for changes needed in the licensing process, the department's database and forms used in the licensing process.

Knowledge:
• Considerable knowledge of The Nationwide Multi-state Licensing System (NMLS)
• Interpretation of legal documents (credit reports, criminal background, corporate and partnership documents, surety bonds, bankruptcy documents, etc.)
• Able to use various computer software applications (Word, Excel, Google Docs, database systems, etc.) at an advanced level.
• Thorough knowledge of state regulatory, policy and compliance issues

Skills:
• Skills navigating the Nationwide Multi-state Licensing System (NMLS)
• Strong analytical skills necessary to evaluate applications
• Demonstrated ability to work within a team environment
• Proven commitment to quality customer service
• Excellent interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to resolve complex problems with minimal guidance
• Skilled in maintain and updating database files

Ability:
• Ability to analyze and comprehend complex financial data
• Ability to be results oriented with sound judgment
• Ability to be assertive
• Ability to establish credibility and be decisive while recognizing and supporting the department's preferences and priorities

The basic KSA’s may be acquired through relevant experience and/or combination of education and experience. A minimum of 2 years of work experience in customer service and/or insurance is generally required. Preference given to candidates having a comprehensive understanding of the Nationwide Multi-state Licensing System (NMLS).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation plus 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note that enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Debbie Muhlestein at debbie.muhlestein@difi.az.gov