DEPT OF TRANSPORTATION

Address:  Motor Vehicle Division
1801 W. Jefferson St.
Phoenix, AZ 85007

Salary: $51,637.87 

Grade: 20

Closing Date: 08/03/2026

Under the direction of the Program Manager, the position will oversee the Driver Improvement Unit and the Ignition Interlock Unit. This position will also oversee the conducting of quarterly audits statewide (Ignition Interlock service providers); ensuring that DUI offenders are complying with court-ordered Alcohol Screening & Treatment; verifying the eligibility of those individuals allowed to obtain a special restricted driver license; reviewing data loggers for tampering and instances of high Blood Alcohol Concentration levels of IID users, follow-up on customer/installer/manufacturer complaints; investigation of cases of tampering and entry of Certified Ignition Interlock Device (CIID) extensions on driving records. This position works very closely with the Executive Hearing Office, the Assistant Attorney General's Office and the Department of Public Safety. The position participates in a variety of external committees, panels and teams. Some travel as required may include overnight stay.

Directing and overseeing all functions and work activities of Driver Improvement Unit and Ignition Interlock Unit, to ensure quality customer service, and resolution for complex driver license related matters. This includes responsibility to hire, discipline, mentor, coach on how to handle sensitive situations daily, train, monitor and evaluate performance, and approve leave time.

Assigning and monitoring responses to public inquiries or complaints generated through correspondence, telephone or direct contact and delegate or review problem resolution. When necessary, develop and implement corrective actions to address causes and prevent recurrence of problems as identified through customer contact, maintaining support of Division and Agency customer services goals.

Knowledge of:
- ARS Titles 13, 28 and 41, and the provisions in penalties and processes for vehicle violations, driving under the influence, ignition interlock devices and driver license.
- MVD policies and procedures, various codes (courts, disposition, status).
- Of working with the criminal justice system.
- AMS principles, administrative procedures and systems.
- Computer knowledge in reading a DL and T&R records segments.
- Word processing, managing files, records, transcription, designing forms, and other office procedures and terminology.
- principles and processes for providing customer and personal services, including customers' needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skill in:
- Leading staff in the direction as requested by management.
- Implementing AMS principles to create efficiencies.
- Research, investigative and interviewing skills.
- Proficient written and oral communication and computer
- Resolving complex issues under stressful conditions with
- Reading records and interpreting them.
- Critical thinking - Using logic and reasoning to identify the strengths, and weaknesses of alternative solutions, conclusions or approaches to problems.
- Google workspace.

Ability to:
- Travel.
- Train and counsel employees, third parties and members of other agencies in the interpretation of motor vehicle laws of the ignition interlock program and partner with DPS in certifying and training any/all new devices in Arizona.
- Effectively communicate and convey information to staff both in writing and verbally.
- Prepare and conduct quarterly audits, partner with Law Enforcement, conduct quality control checks of installers facilities to assure that internal procedures are implemented and appropriate practices followed.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Fingerprint clearance required.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.