GAME AND FISH DEPARTMENT

INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY - RIFLE & PISTOL RANGE / CLAY TARGET CENTER
4044 W Black Canyon Blvd, Phoenix, AZ 85086

Salary: $42,850 - $49,490 

Grade: 20

Closing Date: 1/4/2026

CUSTOMER SERVICE SUPERVISOR
INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY - RIFLE & PISTOL RANGE / CLAY TARGET CENTER
I-17 and CAREFREE HIGHWAY / REGULAR APPOINTMENT
FLSA-EXEMPT / SALARY GRADE 20 / SALARY RANGE: $42,850 - $49,490

Ben Avery Rifle & Pistol Range & Clay Target Center
Two (2) Full-Time Positions

The Ben Avery Shooting Facility (BASF)—one of the largest publicly operated shooting facilities in the nation—is seeking two highly motivated Customer Service Supervisors to lead front-line operations at our nationally recognized range. This is a hands-on supervisory role ideal for leaders who thrive in dynamic environments, enjoy mentoring staff, and take pride in delivering exceptional public service.

A City of Phoenix Point of Pride and a Five Star Range recognized by the National Association of Shooting Ranges, BASF serves more than 240,000 shooters annually across 1,650 acres in north Phoenix. Our mission is to provide a safe, professional, and welcoming experience for shooters of all skill levels—and strong supervision is central to that mission.

The Customer Service Supervisor provides administrative, operational, and direct supervisory leadership for customer service operations at BASF. Under general supervision, this position oversees daily front counter and retail operations, ensures consistent service standards, manages staff performance, and coordinates closely with internal teams to support facility programs and projects.

This role requires a confident leader who can manage people, processes, and priorities while maintaining a strong customer-service focus in a fast-paced, public-facing environment.

Work Schedule: Shifts may include mornings, afternoons, evenings, weekends, and holidays. Work is performed in a noisy outdoor environment and may involve exposure to extreme heat, cold, wind, or rain.

The Customer Service Supervisor provides administrative, operational, and supervisory support to the Ben Avery Shooting Facility (BASF). This position supervises a customer service operations section, ensures high-quality public service, supports budget and procurement processes, and assists with the development and implementation of facility programs and projects. The role requires strong leadership, coordination with multiple internal units, and the ability to supervise and manage a wide variety of employee and administrative tasks under indirect or general supervision.

Major duties include:
• Responsible for coordinating procurement activities with the IERD Administrative Support Team as a user of the Arizona Procurement Portal (APP).

• Duties include entering requisitions into the system; monitoring and tracking purchase order progress; coordinating with the Procurement Division to resolve issues in a timely manner; receiving items in APP; reviewing and submitting invoices to Accounts Payable to ensure accuracy and timely processing, ensuring all orders are properly closed before the end of the fiscal year.

• Supports retail operations by entering new products into the POS system, conducting inventory, creating purchase requisitions for resale items, and placing orders. Monitors costs and profit margins, assists with store setup, and ensures customers receive accurate information and a positive experience across all retail and service touchpoints. Collaborates with the Marketing Department on product design, merchandising, promotional activities, program materials, including flyers, graphics, and other design elements. Updates webpages and phone messages as needed.

• Provides comprehensive customer service by running the register, checking in shooters, and performing cleaning and stocking as needed. Registers campers in the campgrounds, processes user group invoices, and responds to customer inquiries both in person and by phone regarding range operations, events, and campground information. Assists with handling deposits, point of sales systems and budget management.

• Creates, maintains, and updates the section teams Huddle Board to support continuous improvement and performance tracking. Conducts monthly one-on-one meetings with staff, develops schedules, and manages performance. Provides new employee and ongoing training, coaching, and mentoring to share program knowledge and promote continuous process improvements in daily operations.

• Assists with the development and maintaining of spreadsheets and graphs to track program and non-program information, including POS retail data, shooter counts, program metrics, and inventory. Collects, analyzes, and verifies data to ensure accuracy and accessibility for reporting, operational decision-making, and departmental needs. Performs data tracking, conducts surveys, and prepares reports. Maintains shared drives and oversees records retention and destruction processes.

• Performs additional duties as assigned to support overall operations and departmental goals.

If you are a confident supervisor who values accountability, teamwork, and public service—and you’re ready to lead in a one-of-a-kind recreation environment—we encourage you to apply.

The candidate must have experience in/with the creation and maintenance of work standards and procedures to successfully implement front counter program requirements. Compose agency correspondence and reports for upper management. Understands principles and processes for providing world class customer service. The ability to identify and effectively communicate key requirements, establish metrics, and measure progress. Knowledge of appropriate internal control structures and fiscal management.

The candidate must have strong skills to supervise customer service representatives, including coaching, training, and performance management. Analytic work including an understanding of data management, analysis, and database relationships. Effective communication and ability to articulate requirements to internal and external customers. Proficiency with payment processing, point of sale systems, and online customer databases. Technical skills in Google suites.

The candidate must have the ability to successfully supervise customer facing programs and identify continuous process improvements in front counter operations. Strong leadership abilities to implement program requirements across the organization, and when interacting with internal and external customers. Conflict resolution with the ability to successfully resolve uncommon problems or challenges.

• 2+ years of customer service and administrative experience, including supervisory responsibility
• Demonstrated growth in leadership duties and decision-making authority
• Independent, solution-oriented thinker with a collaborative mindset
• Adaptable, dependable, and positive “can-do” attitude
• Comfortable working with diverse teams and the public

A level 1 fingerprint clearance card is required. Must be able to legally possess a firearm in accordance with 18 U.S. Code § 922(g). Baseline blood lead and zinc levels and a baseline hearing test will be conducted on an annual basis.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required
training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers an outstanding comprehensive benefits package including:

* 13 days of vacation
* 12 sick days with accumulation benefits
* 10 paid holidays
* Participation in the nationally recognized Arizona State Retirement System
* Superior health care options
* Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
* Life, long-term disability, and short-term disability insurance options are available
* Many more benefit programs are available

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance.