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  • 513526
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Developmental Disabilities (DDD)

Job Location:

Address:  Statewide Opportunity

Posting Details:

Salary: $43,981.39 -$65,902.01 

Grade: 21

Closing Date: Open Until Filled

This position may offer to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Summary:

The position is responsible for creating, monitoring, reviewing, reporting and trending the data related to Support Coordination duties and activities in partnership with the managers. Able to ensure data integrity and identifies anomalies in the data in conjunction with DDD Data Information Systems (MIS) and retrieves data to assist in making data driven decisions. Offers guidance to regarding changes and enhancements to the data system.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

• Designs, implements, and monitors the data systems and reports to identify and correct non-compliance, to improve effective, evidenced based program practices, identify trends and issues related to other components of the data system. Is responsible for Support Coordination reports for Business Review, AHCCCS deliverables such as Annual Case Management plan, Quarterly meetings, Caseload MoM reporting etc.
• Provides day-to-day support to regarding programmatic requirements, DDD Policies & Procedures & contract requirements pertaining to grievance timeliness & producing subsequent required reports. Identifies trends, issues & statistical information for Management team. Implements recommendations from the Help Desk; in coordination with DES MIS & other DDD employees. Determines the appropriate course of action.
• Identifies and assists in records and data clean up; data verification as part of regular Person-Centered Care activities; gathers, compiles, and interprets data and develops reports and assists with development of metrics that would align to monthly, quarterly, semi-annual, annual and ad-hoc reports as required by Support Coordination.
• Provides day to day technical assistance to problem solve opportunities and address gaps to quickly resolve data application issues in FOCUS and any other applications related to both grievances and billing issues (payment denials etc.). Ensures that other systems such as Tableau and Focus interrelate to alleviate the need for "hand produced" reports.
• Participates in the review of DDD Policies and Procedures and the development of training and technical assistance activities, and other documents, tabulates and encounters data as required by contract requirements and Support Coordination standard work requirements.

Knowledge, Skills & Abilities (KSAs):

Knowledge of
• Experience with Access, SQL, Tableau, Google, Focus, Excel, Visio, OnBase and other data management programs.
• Data systems creation methods, software applications used to monitor and review data.
• Division's current data systems including FOCUS, OnBase, as well as knowledge and experience using Microsoft Office access database; including creating simple databases and queries.
Skills in
• Excellent organizational skills.
• Effective oral and written communication skills.
• Computational evaluations such as summations, means, proportions, rates, and other statistical methods used to evaluate internal and external consistency of aggregated statistical tabulations.
Ability to
• Capacity to work with various data and to identify possible problems, efficiency issues and recommend conclusions from that data.
• Interpret and write statistical report narratives.
• Develop and apply consistent standards that detect problems with internal or external consistency and completeness of data presentations and create graphs and longitudinal flowcharts using available data.

Selective Preference(s):

The ideal candidate will have experience working with the DDD program and related experience with other data management programs.

Pre-Employment Requirements:

Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call Humaira Patwary (480) 272-5809 or email hpatwary@azdes.gov.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480)-272-5809. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.