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DESKTOP SUPPORT SPECIALIST

  • 510289
  • TUCSON
  • COURT OF APPEALS DIV II
  • Full-time

COURT OF APPEALS DIVISION II

DESKTOP SUPPORT SPECIALIST

Job Location:

400 West Congress

Tucson, Arizona 85701  

Posting Details:

Annual Salary:$42,000

Grade: 17

This position will remain open until filled

How To Apply:

Interested candidates must e-mail the following documents in Word document or PDF format to Nate Tonnessen-Marler, Chief Information Officer at IT@appeals2.az.gov:

• Letter of interest (please make it personal—explain why this position appeals to you, and why you feel we’ll be a great team)
• Résumé
• Sample(s) of your best technical documentation, or anything where you’re explaining to someone how to do something step-by-step (it need not be about computers, but if it is, that’s even better).

Job Summary and Duties:

The Desktop Support Specialist is the first friendly face or voice most people encounter when asking for help. The focuses in this role are helping users navigate troubleshooting with a caring, patient attitude, and writing documentation for actual human beings to read and understand (including your IT colleagues).

It’s all about fixing problems in the moment, while spotting trends so we can make things better. It’s also about sharing what we’ve learned, so that everyone on the IT team can grow together.

The ability to look at situations holistically, and truly gather information about what’s going on is essential—not everything that you see is the same thing you’ve seen before, even if it looks very similar. Our ideal candidate enjoys solving puzzles, and making sure all the pieces are there before they get started.

Other duties may be assigned; however, your time and expertise is valuable, and won’t be abused with a lot of out-of-band tasks. This role has room for growth and promotion if you and the court prove to be a great fit, along with the potential to become full-time.

The Desktop Support Specialist will be the Assistant to the Chief Information Officer and Systems Administrator Officer.

Basic duties will include:

• Providing Windows 10/11 and Microsoft Office support, and researching solutions

• Providing courteous and prompt helpdesk support for court staff and the public

• Deploying and updating workstation hardware and software

• Providing basic in-house systems technical support

Preferences:

• Applicable computer science or other information technology-related accreditations or coursework, including A+ certification

• Experience with Windows Active Directory environments

• iOS/Android phone and tablet experience

Minimum Requirements:

• Attention to detail, a solid work ethic that includes doing your best and checking your work, the ability to organize your thoughts and tasks, and open-minded curiosity are a must

• You must be able to write process and technical documentation (as in, lay out instructions and provide screenshots to illustrate them); you also should be able to engage well in communication in-person, on the phone, and via e-mail with human beings who are great folks, but for whom computers are a tool and not a fascination

• You should also be able to engage that way with other IT team members. Prior IT support experience in a user-facing helpdesk role is helpful, but not required if your skills are self-evident

• You should also demonstrate both candor and integrity

Pre-Employment Requirements:

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment

Benefits:

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note that enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

• If you have any questions please feel free to contact Melissa Szablinski at finance@appeals2.az.gov for assistance

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.