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DIRECTOR OF OPERATIONS SUPPORT

  • 507039
  • PHOENIX
  • DEPT OF EDUCATION
  • Full-time

Arizona Department of Education

The Arizona Department of Education's mission is to advance equity and excellence for all students by serving school leaders, educators and staff, collaborating with communities, and leading with data-driven best practices. Our vision is equity for all students to achieve their full potential!

Director of Operations Support

School Finance Division

Job Location:

Phoenix Location

Posting Details:

Salary: $70,000 - $75,000 

Grade: 22

Closing Date:  Open until filled

Job Summary:

• The Director of Operations Support is essential to collecting accurate information for use in state payment calculations and various mandatory reports as the position oversees the team of analysts that review data submitted by Local Education Agencies and helps to define and educate on data reporting practices for school districts and charters throughout the state.
• As a supervisor, this position will have duties including, but not limited to oversee and direct daily work activities; conduct regular one-on-one meetings; provide coaching, mentoring and discipline as necessary; administer performance evaluations; manage schedules and leave requests; hire and train staff.
• In-state and out-of-state travel is required for this position.

Job Duties:

• The Director is responsible for ensuring that IT staff, including programmers, business analysts, and program managers fully understand the systems, their complexity and impact on state payments (approximately $6 billion)
• Assist all divisions with student level data, to ensure that integrity rules and calculations of ADM, SPED, and ELL continue to function as expected while ensuring that the other divisions of the Department are provided with what they need
• Integrity rules validate all student and instructional calendar data submitted by Local Education Agencies to ensure accurate student information is available for accurate state payments (approximately $6 billion) federal reporting, and for federal funding purposes
• Working closely with School Finance’s Business Analyst and other staff within the agency, the Director reviews and interprets relevant legislative code, and, based upon those interpretations, formulates business rules, administrative policy, and operational guidelines with respect to collecting specified student, district employee, and district transportation data from almost 700 school districts and charter districts (Local Education Agencies, LEAs), for over 1.2 million students, its processing through the Arizona Education Data System (AzEDS) and other systems
• Design applicable reports for LEAs and other internal users
• Analyze data, developing trends, develop threshold reports and create systems to validate data reported by school districts and charters, AzEDS / ACE results and explain any differences
• Perform user acceptance testing on new systems and updates to existing systems
• Perform analyses of policies, procedures, systems and operational structures to devise the most efficient and effective methods of accomplishing work; conferring with agency staff/outside entities; gathering information to define needs; planning & conducting analyses; studying special administrative problems; developing & conducting surveys, compiling info, analyzing findings, & recommending practical solutions; designing & modifying automated & manual systems for specific applications; providing help desk services, troubleshooting customer concerns/problems
• Develop processes, procedures, business rules and manuals, conduct training and presentations to professional organizations and the end 5 users

Knowledge, Skills & Abilities (KSAs):

Please note: For those selected for interviews, skills assessments may be administered as part of the interview process.
Knowledge:
• Principles, research methods, and reporting techniques used in administrative studies
• Operational/programmatic structures, applicable legislation, rules, regulations, and procedures
• Arizona Revised Statutes pertaining to student information
• Applicants must have a bachelor’s degree in Business or Information Technology or a related field or equivalent work experience.
• Position requires supervisory experience (graduates of ADE’s Aspiring Leaders program may be considered in lieu of supervisory experience).
Skills:
• Management analysis with complex systems,
• Automated reporting and information requests
• Strong oral and written communication
• Analytical
• Interpersonal
• Listening
• Organizational
• Evaluation
• Research and statistical
• Management
• Advanced skill in using Microsoft Outlook, Word, and Excel
• Familiar with using SQL Query, Publisher, and Microsoft Access
Abilities:
• Establish and maintain effective, cooperative relationships as necessary to conduct work
• Implementation methodologies and the ability to identify and analyze informational data and determine effective solutions are strongly desired
• Analytical reasoning and the ability to solve complex situations

Selective Preference(s):

Preference will be given to those applicants with:
• Balanced Scorecard and Six Sigma
• Master's degree in Business or Information Technology or a related field
• Experience working with AzEDS

Pre-Employment Requirements:

• Position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

Benefits:

ADE’s comprehensive benefits package includes:

• Affordable medical, dental, life, and short-term disability insurance plans
• Tuition reimbursement program available for education/professional development advancement
• Hybrid schedule (combination of telework and in-office) may be available for some job roles
• Top ranked retirement and long-term disability plans
• Deferred compensation plan
• Accrued sick leave and vacation leave
• Ten paid holidays per year
• Wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

Contact Us:

The Arizona Department of Education is an EOE/ADA Reasonable Accommodation Employer. During all phases of the selection process, people with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the ADE Human Resources office at (602) 542-3186 or via e-mail at HumanResourcesGroup@azed.gov.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.