Outdoors, Mountain, Nature, Person, Painting, Valley, Landscape, Scenery, Panoramic, Canyon

Apply Now

Not You?

Thank you

Director of Public and Community Relations

  • 503788
  • Full-time


The purpose of the Arizona Commission for the Deaf and the Hard of Hearing (ACDHH) is to ensure, in partnership with the public and private sector, accessibility for the deaf and hard of hearing to improve their quality of life.

Director of Public and Community Relations

Job Location:

Address:  100 N. 15th Avenue, Suite 104

Phoenix, AZ 85007

Posting Details:

Salary:  $70,871 - $105,000

Grade: 28

Closing Date: OTF

Job Summary:

This position reports directly to the agency Executive Director, and serves in a senior leadership role to support ACDHH’s Director through long-range strategic thinking and displaying sound program and operational judgment. This position will Manage the new Public Research and Policy unit, and will serve as an in-house expert on research, analysis, compliance, legal filings and coordinated messaging role to replace several outside and legal counsel services contracts. Position will oversee the Community and Governmental Relations staff, working closely with the Executive Director on State and National issues.

Job Duties:


  • Directly address or assist in legislative hearings, legislative concerns or constituent complaints, or issues of interest to elected officials.
  • Ensures ACDHH maintains a trusting relationship with government, legislative and community organizations by functioning as a liaison within the legislative and public interest groups.


  • Serve as a high level program manager, functioning as in-house expert on research, analysis, compliance, legal filings and coordinated messaging to provide program support directions to ACDHH executive team and staff.
  • Ensure ACDHH's policies are accurate, current and in compliance with federal, state, and Arizona Revised Statutes.
  • Lead and implement initiatives as directed by ACDHH’s Executive Director.
  • Collaborate with Executive Director on planning and conduction of statewide townhall and other types of community/public meetings to ensure all citizens in the state of AZ needs have been heard.


  • Prepare thoroughly researched and coordinated response to state legislative and the Federal Communication Commission on issues to protect state taxpayers’ dollars from unfunded mandates.
  • Review and update policies as laws and regulations change.
  • Prepare and respond to requests for information from individuals, or government agencies.
  • Oversight of Arizona Relay Service contract


  • Function as a high level policy and rules resource for ACDHH staff, Board of Commissioners.
  • Develop and maintain ACDHH forms cited as exhibits and /or regulations used in business operations to ensure consistent and efficiency throughout ACDHH business practices.
  • Analyze proposed bills, prepare directives that are applicable to ACDHH and its related programs, as well as operational and fiscal problems.
  • Formulate and make recommendations concerning legislative amendments, regulations modification, and Agency policy position to the executive team.


  • Serve as in-house legal, policy and rules expert.
  • Disseminate information to ACDHH staff on policy matters and rule writing as it pertains to their specific program and/or ACDHH via continuous updates and Lunch and Learn type classes.
  • Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):


  • Working knowledge of communications technique.
  • Strong Knowledge of best practices and methodology to conduct extensive research and analysis studies.
  • Solid working knowledge of Arizona's political structure.
  • Agency authority, state statutes, rules & policies and procedures applicable to state agency.
  • Arizona open-meeting laws and freedom of Information laws.
  • Principles and practices of Arizona Government & Legislative process, protocols, and legislative research.
  • Federal Communication Commission (FCC), Telecommunication Relay Services (TRS) and federal laws and regulations that apply to the agency.
  • Principle and practices of public policy analysis and implementation.
  • Working knowledge of web and social networking sites.


  • Exercise highly developed interpersonal skills.
  • Oral, visual & written communication/ presentations.
  • Demonstrated skills to build & maintaining positive relationships.
  • Develop & Interpret state statues, rules & policies.
  • Research and analysis studies.
  • Leadership, planning, management, conflict resolution, public speaking & organizational skills.
  • Submit Federal Communications Commission (FCC) filings and reports.
  • Strong writing skill in position summaries, reports and utilizing software programs to create supporting graph documents.
  • Skill to research, write and develop grant proposals for the agency.
  • Excellent interpersonal, political analytical and communication skills, with great attention to details.


  • Must have the ability to effectively manage program managers to ensure that outcomes and outputs are consistent, reliable, accurate, and timely, aligned with agency’s mission.
  • Lead policy research and initiate action plan for the agency.
  • Ability to interpret and apply knowledge of federal law and regulations, state statutes, rules and policies as the relate to the agency.
Selective Preference(s):
  • Bachelor's degree in Public Policy, Public Relationship, Business Administration or closely related field from an accredited university.
  • Master's degree in the above fields is preferred.
  • 5-7 years government policy experience is required with at least two years managing policies.
  • Knowledge of American with Disability Act (ADA)
  • American Sign Language (ASL) skills (must take classes if not)

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS).
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:
  • If you have any questions please feel free to contact Luis Bustamante at Luis.Bustamante@azdoa.gov or at 480.645.2005 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.