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  • 501250
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Employment and Rehabilitation Services (DERS)

Job Location:

Address:  9801 N. 7th St. Phoenix, AZ 85020

Posting Details:

Salary: 40,489.28 

Grade: 16

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) is seeking an experienced and highly motivated individual to join our team as a Disabled Veteran Outreach Program (DVOP).

Job Duties:

• Develop an action plan (Case Management file) and document all services for any veterans and or eligible spouse that are seen in www.azjobconnection.gov. Providing individualized career (Intensive Services) services to include: Career guidance, coordinate supportive services, job development, referrals to training opportunities, referrals to job openings, and periodic individualized follow up until the veteran becomes employed.
• Utilize all available tools to research labor market information, labor market trends, employment opportunities and community resources.
• Identify appropriate workshops and inform them of other services available to assist them to transition into the workforce, overcome identified Significant Barriers to Employment (SBE), and perform duties as assisted to Chapter 31 Veterans.
• Assist in completing self-registration, complete an Individual Employment Plan (IEP) with set goals and employment outcomes.
• Through an established route, travel to multiple locations to interview & conduct assessments with veterans (who are identified to having a SBE- using the VPOS assessment form) to obtain information about job skills, education, training and qualifications to identify employment barriers.
• In coordination with Supervisor, identify outreach activities and locations that will enable & enhance services for the targeted population. Community Based Organizations, VSO's, Homeless Shelters, Veterans Transitional Housing, Department of Veterans Affairs Vet Centers, City-County-State-Federal programs, HVRP Grantees, and all Department of Labor funded programs that provide Priority of Service to Veterans.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Federal and State Unemployment and Employment service laws, regulations, policies, and procedures to include Title 38, Chapter 14, U.S. Department of Labor, Employment Security Administration, Department of Administration rules, policies, and procedures.
• Knowledge of social, cultural, and economic conditions of the area(s) served and specialized program knowledge in relation to employment and training
• Knowledge of employer community and labor market needs, local workforce hiring trends, special needs to minority groups and disadvantaged persons
• Skill in writing, reading, comprehension
• Skill in accessing local resources to refer veteran clients
• Skill in defusing difficult client situations
• Skill in public Speaking
• Skill in report preparation
• Skill in multi-Tasking
• Basic in job Searching Techniques
• Basic in interviewing techniques
• Basic in resume Writing Techniques
• Basic in customer Service Techniques
• Basic in transferring Military communication and Skill

Selective Preference(s):

• Prefer working knowledge with military veterans, interviewing skills, knowledge of community-based organizations, veterans service organization, and working with military veterans. Must be a service-connected disabled veteran with other than a dishonorable military discharge and have a DD214 and a Veterans Administration rating letter. Experience in interviewing techniques preferred

Pre-Employment Requirements:

• High School Diploma or equivalent.
• Must be able to obtain an AZ State Fingerprint Clearance Card.
• Applicants for this position will be required to apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets DES requirements for a Level One card.
• AZ Driver License Required.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please contact Emmanuel Garcia at emmanuelgarcia@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 202-3332. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.