The Disaster Recovery Specialist serves in a part-time, on-call, as-needed position. Disaster Recovery Specialist is responsible for assisting communities, individuals, and businesses recovering from disaster damages. The Disaster Recovery Specialist works under the direction of the Human Services Coordinator in the Recovery Section of the Division of Emergency Management. The activities of the Individual Assistance program are the primary responsibility for assisting communities, individuals, and businesses recovering from disaster damages. This position is critical to allow DEMA adequate staffing surge capacity. Personally prepares for anytime (24/7) response and no-notice recall to the State or Alternate Emergency Operations Center (SEOC) and/or Joint Field Office (JFO) during disaster or exercise activations. Trains for specific SEOC positions (ESF 6 - Mass Care and Voluntary Agency/Private Sector Liaison support and backfill) and performs duties as assigned through internal agency policy.
● Provides administrative functions in the Human Services mission of assisting jurisdictions in their recovery from a man-made or natural disaster (completes Damage Assessments (PDA) with FEMA & SBA). Assists with the standing up of Individual Assistance Service Centers (IASC). Participates in and promotes Community Long Term Recovery activities (CLTR). Supports the Voluntary Agency and Private Sector Liaison (VAL/PSL) working with VOADs, NGOs, and FBOs.
● Monitors and tracks key documentation and correspondence to and from survivor registrants. Collects and compiles field data. Communicates with local community members, social service providers, local emergency managers, and volunteer organizations as well as those directly impacted by the event. Assist in preparing reports. Maintains accurate documentation and financial records. Prepares fiscal and performance reports.
● Prepares material for presentations and outreach. Ensures the whole community, including those with disabilities and others with access and functional needs, is provided all assistance services. Responsible for maintaining IA event files. May be asked to represent the agency at meetings with other governmental jurisdictions and before various community groups.
● Performs key administrative functions by monitoring and evaluating procedures to assure program conformance and integrity. Prepares a variety of technical and administrative reports. Provides required file governance procedures.
Knowledge, Skills, Abilities, and Desired Qualifications:
• General knowledge/understanding of laws, rules, and regulations related to disaster recovery.
• Individual Assistance and Housing programs.
• Appropriate methods of communication and active listening.
● Talking to others to convey information effectively.
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
● Recognizing, analyze, and solve a variety of problems.
● Utilizing a personal computer and various Microsoft programs, Google Suite, Adobe.
● Remaining professional when dealing with internal/external customers.
• Accurately prepare and maintain records, files, and reports.
• Communicate effectively in both oral and written form.
• Handle difficult and stressful situations with professional composure.
• Maintain effective interpersonal relationships.
• Understand and follow instructions.
• Analyze and prepare documents, reports and correspondence.
• Process and handle confidential information with discretion.
• Deal with individuals in an empathetic/sympathetic manner.
Desired qualifications include any combination of experience, education, and training that meets the knowledge, skills, and abilities as described. Preferred candidate will possess 3-5 years of experience/knowledge in Disaster Relief/Emergency Management; and/or 3-5 years in a customer service role/environment.
Special Job Requirements:
● Must be able to obtain and maintain a valid State of Arizona driver’s license. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
● In/Out of State travel is required.
● Individual is required to pass a criminal background investigation.
● Trains for specific SEOC positions and performs duties as assigned through internal agency policy.
● Personally prepares for anytime (24/7) response and no-notice recall to the State or Alternate Emergency Operations Center (SEOC) and/or Joint Field Office (JFO) during disaster or exercise activations
This position is not eligible for State benefits.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Eligible DEMA employees participate in excellent retirement programs provided by the Arizona State Retirement System (ASRS) and for fire personnel the Public Safety Personnel Retirement System (PSPRS).
If you have any questions, please feel free to contact email@example.com.
DEMA is a smoke-free work environment.
The State of Arizona is an Equal Opportunity and Reasonable Accommodation Employer
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.