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  • 504651
  • Full-time
  • Closing at: Jan 31 2022 at 23:55 MST


Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE



Job Location:

Address:  2302 W. Durango St. Phoenix, AZ 85009

Posting Details:

Salary: $50,773 - $60,773 

Anticipated Salary: $55,773.54

Grade: 21

Closing Date: 01/31/2022

Job Summary:

Under General Supervision, the Traffic Operations Center Dispatch Manager, this position supervises the performance of three to four dispatchers while performing highly technical work in the Traffic Operations Center. This position is responsible for receiving, coordinating and disseminating critical information to the public from various sources, including emergency notification from the Department of Public Safety, local fire and police departments and is responsible for verifying incidents and viewing traffic flow to ensure unimpeded traffic movement. Takes the lead and assesses situations using independent judgment; dispatching through a two-way radio and paging system, the appropriate emergency personnel to coordinate incident management within the shift and to assist DPS and local police with traffic control statewide. Creates and displays Variable Message Signs (VMS) messages and enters data into the Motorola Flex Cad system and the Event Reporting System software which then populates the AZ511 system for traveler advisements and information. This position coordinates information on events with city and county Traffic Management Centers; supervises the TOC dispatchers and assists with statewide incident management through VMS, DMS and other software systems; views traffic flow within the instrumented freeway system via a sophisticated computer-based system, including remotely controlled closed circuit television cameras and posts variable message sign messages from a workstation in the TOC. Handles incidents on a 24/7 per week schedule including weekends and holidays. Available for supervisor call back if necessary

Job Duties:
  • Supervises a shift of three to four TOC Dispatchers-taking the lead on major incidents. Coordinates the incident management effort within the shift tov assist DPS, local police and other emergency response agencies. Operate two-way radio and paging system to call out ADOT Incident Response Unit and other ADOT field personnel where needed and to receive communication. Monitors CCTV cameras, VMS, scanners, electronic sensors, I-10 deck park tunnel TMS, and truck escape ramp monitors

  • Responsible for scheduling work days for the shift, writing a shift schedule for the TOC Dispatch Manager, maintaining adequate coverage/staffing of dispatchers during a shift.

  • Meets with team members/dispatchers regarding their MAPs, evaluates team members/dispatchers on their work and performance, grants/approves leave requests and ETEs, schedules training and conducts 1:1 coaching.

  • Documents statewide incidents the Motorola Flex CAD and written reports, reviews dispatcher entries and enters events and crash info, reviews all types of entries and reports for accuracy.
Knowledge, Skills & Abilities (KSAs):

Knowledge in:

Knowledge of the State Highway System, Contact procedures, conflict resolution, disciplinary actions and testing and scoring procedures.

Skill in:

Shift scheduling, operating multiple computer applications, problem solving and personnel issue resolution. Report writing.

Ability in:

Multi-task managing stressful traffic related incidents/events, ability to read maps, work weekend and holidays if needed, Flexibility to work various schedules.

Selective Preference(s):

Radio dispatching, Computer experience with Google, Window, Excel and similar applications. Emergency response and traffic monitoring. Familiarity with Arizona roadways. Dispatch and law enforcement background helpful. High school diploma/GED.

Pre-Employment Requirements:

Valid Arizona Drivers license, Ability to obtain Terminal Operator Certification Level D (TOC D)


The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.