DEPT OF TRANSPORTATION

SEO Operations

2302 W. Durango

Phoenix, AZ 85009

Salary: $47,780.92

*This position is eligible for a $4,000 hiring incentive.

Grade: 18

Closing Date: 03/30/2026

Under the general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). The position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as a part of a suite of interfaced operational programs including the Event Reporting System (ERS) which is the public portal (511) for statewide highway conditions, a 2-way radio system, Closed Circuit Television (CCTV) cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgement regarding notification to the public and private entities, including public safety.

This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD. 

This position handles incidents on a 24-hour/7-day per week schedule including weekends and holidays. 

*This position is eligible for a $4,000 hiring incentive.

Dispatches ADOT mobile response units and deploys and tracks ADOT assets to emergency and non-emergency incidents utilizing a Closed Circuit Television System (CCTV), a multi-line phone system, a paging/notification system, two-way radios, and Computer Aided Dispatch (CAD) system; when requested, assists DPS and other law enforcement entities by tracking in progress criminal activity using the CCTV system.

Documents statewide incidents by writing reports using a CAD system which in turn is reported to the public via the 511 public portal/telephone system and on the az511.com website.

Receives and processes incoming calls and provides assistance and guidance to the general public, public and private entities including DPS, local police, and/or fire departments, and other government agencies to assist with traffic control or other inquires. 

Knowledge of:
• State highway system
• Monitoring traffic flow
• Operation of the paging/notification System
• Statewide contact procedures
• Report writing using the CAD software
• Telephone etiquette
• Dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system

Skills in:
• DPS TOC certification within 6 months
• Operate multiple computer systems
• Perform quarterly certification tests
• Problem solving skills
• Prioritizing events and situations
• Windows based software

Ability to:
• Control CCTV monitoring system
• Multi-task managing stressful traffic related events
• Post DMS messages
• Read maps
• Work weekends, holidays, and various shifts

Radio dispatching, computer experience with Windows, Microsoft Excel and similar applications; Emergency response and traffic monitoring; Familiarity with Arizona roadways; Law-enforcement background 

A valid driver's license.
Obtain and maintain the Terminal Operator Certification by the Department of Public Safety within six (6) months of hire or promotion date.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Employee Referral Program
This position is eligible for an employee referral incentive if all criteria are met.

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

*Certain criteria must be met in order to receive the hiring incentive pay-out.