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DISPATCHER

  • 505625
  • PHOENIX
  • DEPT OF TRANSPORTATION
  • Full-time
  • Closing at: May 24 2022 at 23:55 MST

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE

DISPATCHER

DEPT OF TRANSPORTATION

Job Location:

Address: 2302 W. Durango St. Phoenix, AZ 85009  

Posting Details:

If you enjoy the functions and responsibilities of dispatching mobile units (analyzing critical situations, managing resources in real-time, working with teams in a fast-paced environment while utilizing a state of the art CAD system and the statewide highway closed circuit TV program) but you are looking for a new challenge, with less pressure and stress than 9-1-1 positions, we encourage you to investigate an opportunity as a Dispatcher with the Arizona Department of Transportation's statewide Traffic Operations Center (TOC). 

In the TOC we -

Dispatch the ADOT mobile response units who operate as a support function for law enforcement (primarily the Department of Public Safety - Highway Patrol) for crashes, hazards, and impediments reported on the highways of Arizona, alert motorists of these hazards, and are the 24-x-7 answering point regarding ADOT infrastructure maintenance.  

In the TOC we do NOT -

Take 9-1-1 calls, we are not a PSAP; as a matter of fact, we aren't even a call center, ADOT call centers are completely separate from the TOC. Call tow trucks.Call for crisis response.Enter or confirm warrants, stolen property, vehicles, missing persons, etc.; we do not have an ORI (Don’t have TOC Certification Level A?  We only require Level D!)

If you have any further questions, please feel free to call the TOC during business hours at 602-257-1563 and ask to speak with the Manager or on-duty Supervisor.

All Shifts are currently available and Shift 2 & 3 offer competitive Shift Differentials!

Shift 1: 6am to 2pm

Shift 2: 2pm to 10pm

Shift 3: 10pm to 6am

Salary: $39,437 - $49,437 

Grade: 18

Closing Date: 05/24/2022

***This Job Posting can Close at Any Time***

Job Summary:

Under the general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the Event Reporting System (ERS) which is the public portal (511) for statewide highway conditions, a 2-way radio system, Closed Circuit Television (CCTV) cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety.

This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD.

This position handles incidents on a 24-hour/7-day per week schedule including weekends and Holidays.

Job Duties:
  • Dispatches ADOT mobile response units and deploys and tracks ADOT assets to emergency and non-emergency incidents utilizing a Closed Circuit Television System (CCTV), a multi-line phone system, a paging/notification system, two-way radios, and a Computer Aided Dispatch (CAD) system; when requested, assists DPS and other law enforcement entities by tracking in progress criminal activity utilizing the CCTV system.

  • Documents statewide incidents by writing reports using a CAD system which in turn is reported to the public via the 511 public portal/telephone system and on the az511.com website.

  • Receives and processes incoming calls and provides assistance and guidance to the general public, public and private entities including DPS, local Police and/or Fire Departments, and other government agencies to assist with traffic control or other inquiries.

  • Completes and maintains DPS TOC certification, remains current on all ADOT training courses, completes on-the-job Dispatcher training and quarterly certification tests; may drive a state vehicle in the course and scope of state business statewide.

  • Creates and posts message on statewide Dynamic Message Signs (DMS), including but not limited to information on crashes, closures,
    Amber/Silver/Blue Alerts, high pollution advisories, fire warnings, construction, and any other announcements pertaining to roadway travel.

  • Enters events via the az511.com website for traffic congestion during rush hours and reviews all types of entries for accuracy statewide; reports all freeway monitoring equipment malfunctions or damage to state property to appropriate responders.

  • Updates all contact lists and District procedures on a daily basis and information that is received from the District offices.
Knowledge, Skills & Abilities (KSAs):

Knowledge in

Knowledge of the state highway system; of monitoring traffic flow; of operation of the paging/notification System; of statewide contact procedures; of report writing using the CAD software; of telephone etiquette. Knowledge of dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system.

Skill in

Obtain DPS TOC certification within 6 months; Operate multiple computer systems; Perform quarterly certification tests; Problem solving skills; Skills in prioritizing events and situations; Two-way radio dispatch experience; Window based software experience.

Ability in

Ability to control CCTV monitoring system; Ability to multi-task managing stressful traffic related events; Ability to post DMS messages; Ability to read maps; Ability to work weekend and holidays; Ability to work various shifts.

Selective Preference(s):

Radio dispatching; Computer experience with Windows, Excel and similar applications; Emergency response and traffic monitoring; Familiarity with Arizona roadways; Law-enforcement background helpful; High School diploma or GED.

Pre-Employment Requirements:

Valid Arizona Drivers license

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.