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DISPATCHER

  • 511701
  • PHOENIX
  • GAME AND FISH DEPT
  • Full-time
  • Closing at: Dec 5 2022 at 23:55 MST

GAME AND FISH DEPT

Delivering results that matter by providing best in class support services.

To conserve Arizona’s diverse wildlife resources and manage for safe, compatible outdoor recreation opportunities for current and future generations.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

DISPATCHER

GAME AND FISH DEPT

Job Location:

Address:  5000 W CAREFREE HWY, PHOENIX, ARIZONA 85086

Posting Details:

Salary: $34,221 - $47,780 

Grade: 18

Closing Date: 09/27/2022

Job Summary:

The Dispatcher position is an important and vital asset in the mission of the Arizona Game and Fish Department. This position provides for the first and primary link between the general public, agencies and private organizations that wish to contact personnel or Department to provide information, request service or are in need of emergency response due to wildlife sightings, interactions, wildlife attacks or report past, present or ongoing fish and game violations.

Shifts will vary depending on staffing needs and will include weekends and holidays.

Job Duties:

Major duties include:

-Receives, coordinates and disseminates critical information (emergency and non-emergency) from various sources.
-Performs vehicle registration, driver license, stolen vehicle and wanted person checks by accessing the Arizona Criminal Justice Information Systems.
-Provides critical, statutorily mandated access and verifications services through the maintenance of central repository of criminal arrest warrants, citations, warnings and other court sanctioned injunctions.
-Receives information and broadcast calls for service to department personnel through the use of a statewide radio system that utilizes multiple channels and frequencies.
-Demonstrates a strong work ethic, committed to quality, customer service and attention to detail in order to ensure documents are handled, stored, secured and reviewed as errors may result in liabilities which may include, but not limited to; loss of life, wrongful arrest, financial liability against the department, and more.
-Responsible for coordinating with other state, and local agencies in handling injury and non-injury vehicle/boat accidents, missing person searches, and other human welfare incidents
-Assists U.S. Fish & Wildlife enforcement officers with ACJIS and NCIC inquires and wildlife issues; enters, modifies, verifies, validates, retrieves and removes arrest warrant information from the NCIC/ACIC system
-Performs other duties as assigned

Knowledge, Skills & Abilities (KSAs):

The candidate will have knowledge and understanding of fundamental principles and processes for providing customer service and customer needs assessment, working knowledge of appropriate dispatching procedures, and use of communication equipment such as radio consoles, telephones, and computerized criminal justice warrant procedures, knowledge of Arizona geography and topography, as well as city, county and state multi jurisdictional boundaries and computerized mapping system.

The candidate must be skilled to communicate clearly and effectively both orally and in writing, use of computer/keyboard devices to retrieve and enter information, effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.

The candidate must be able to maintain confidentiality of information, handle varying and unpredictable situations, including emergency and crisis situations, work independently and multi-task and prioritize tasks, establish, develop and maintain courteous and effective working relationships, and read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.). The ability to have attention to details is critical to this position. Candidates must be able to learn state game and fish laws, rules and regulations.

Selective Preference(s):

The ideal candidate will have an Associates Degree or higher in Criminal Justice, Police Science, Wildlife Management or at least one year in Law Enforcement or 911 call center experience. Minimum typing speed of 35 wpm. Experience in Spillman RMS/CAD software is highly preferred.

Pre-Employment Requirements:

Candidates must possess Arizona Criminal Justice Information Systems Terminal Operator Certification within 6 months of hire date.

This position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to
driver’s license record checks, must maintain acceptable driving records, and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

If you have any questions please feel free to contact Amy Lacy at alacy@azgfd.gov for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.