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Document Specialist

  • 513479
  • PHOENIX
  • GOVERNOR'S OFFICE
  • Full-time

GOVERNOR'S OFFICE

The agency mission made targeted efforts to assist and support state and federal agencies in assisting Indians and tribal councils in this state to develop mutual goals, to design projects for achieving goals and to implement their plans.

Document Specialist

GOVERNOR'S OFFICE OF CONSTITUENT SERVICES

Job Location:

1700 West Washington

Phoenix Arizona, 85007 

Posting Details:

Annual Salary: $50,000 

Grade: 01

This position will remain open until filled  

Job Summary:

We are looking for a polite, professional, highly organized individual with great time management skills to process proclamations and special recognitions for Arizona citizens.

An ideal candidate will be customer focused, detail oriented and able to accept ownership for effectively solving constituent issues; keeping constituent satisfaction at the core of every decision and behavior.

Job Duties:

• Answering calls from constituents to address their needs efficiently and accurately, explaining possible solutions and ensuring that the constituent feels supported and valued

• Engaging in active listening with constituents, confirming or clarifying information and diffusing angry constituents, as needed

• Research and complete proclamations and special recognition requests

• Understanding and adhering to Arizona State policies and procedures

• Utilizing software, databases, scripts, and tools appropriately

• Researching required information using available resources

• Following up with constituents when required

• Other duties as assigned

Knowledge, Skills & Abilities (KSAs):

• Able to react effectively and calmly in emergencies

• Able to maintain customer confidentiality

• Verbal and written communications skills

• Exceptional customer service

• Strong time management

• Good multitasking skills

• Active listening skills

• Problem solving

Selective Preference(s):

• Availability Monday through Friday 8 a.m. to 5 p.m.

Pre-Employment Requirements:

• Employment is contingent on the selected applicant passing a background investigation

• Required to drive on State business; must possess a valid Arizona driver's license

Benefits:

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Note that enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

• If you have any questions please feel free to contact Ariel Gonzalez at agonzalez@az.gov for assistance

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.