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ECD/ CUSTOMER SERVICE REPRESENTATIVE 2

  • 495068
  • SAN SIMON
  • DEPT OF TRANSPORTATION
  • Full-time
  • Closing at: Nov 28 2021 at 23:55 MST

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE

CUSTOMER SERVICE REPRESENTATIVE 2

DEPT OF TRANSPORTATION

Job Location:

I-10 MP 383.3 San Simon AZ 85632 

Posting Details:

Salary: $31,557.76

Grade: 15

Job Summary:

Under general supervision the Customer Service Representative 2 (CSR 2) will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P .0.S.T certified peace officer. They will interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ECO Port Operations and may screen and weigh or assist with weighing commercial vehicles so a weight master certification is required. A CSR2 Examines vehicle registrations and other documents to determine authenticity; Issues permits and calculates, collects appropriate fees and taxes and completes associated cash reconciliations. This person is responsible for security of cash receipts, information and a wide variety of accountable forms. This person regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. This position performs duties which involve continual public contact, which may involve face to face contact with irate individuals. Incumbent will be assigned to one of three shifts and may be rotated, as necessary. Overnight travel may be required. Background check is required.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Answer various customer motor carrier inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures.
• Resolves customer issues, problems, and/or concerns relating to vehicle size/weight activity.
• Provides other information to representatives of other states motor vehicle carrier entities, transportation personnel, law enforcement agencies, title and registration offices and other government agencies.
• Provides motor carrier customer contact, follow up and information referral service relative to the ECD Enforcement programs.
• Issues applicable permits, routes over dimensional loads and collects appropriate fees and taxes.
• Reconciles cash receipts and prepares daily deposits.
• Must identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor.
• Examines motor carrier vehicle registrations and related documents to determine authenticity.
• Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight, permit and other related information through electronic, written, or oral means with peers, supervisors, other agencies including other governmental agencies and the public.
• Attends various meeting, conferences, and training sessions.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement.
• Practices of computer applications and software such as Spillman Cad RMS, Query Analyzer, Livescan, and Armani.
• Federal OSHA, State and County regulations and policies regarding safe work practices.
• CVSA laws, AZ POST Rules, ePro/Transport, and all ADOT software used in ECD
Skills in:
• Maintaining working relationships with inter agency divisions, the public, employees, and contractors.
• Strong math, critical thinking, research and complex analysis, problem solving and conflict resolution.
• Multi-tasking and time management of multiple and sometime competing priorities and deadlines.
• Oral and written communication in the preparation of clear concise reports, correspondence and power point presentations.
Ability to:
• Read, comprehend, and interpret detailed complex written material.
• Conduct research and compile findings.
• Handle a variety of complex, sensitive, and confidential materials simultaneously.
• Prioritize work assignments and meet deadlines.
• Be tactful but diplomatic and remain professional under stress
• Work independently without supervision
• Interact tactfully, persuasively and effectively demonstrating sensitivity in dealing with individuals from diverse backgrounds
• Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities.

Selective Preference(s):

The ideal candidate for this position will have:
2 or more years administrative and or operational support experience meeting the above Knowledge/Skills/Abilities listed.

Pre-Employment Requirements:

This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete and sign PART 1 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.11 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Participation in the Arizona State Retirement System (ASRS) is mandatory.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.