DEPARTMENT OF ECONOMIC SECURITY

Address:  4760 South Park Avenue, Tucson, Arizona 85714

Compensation: $17.1633/hourly ($35,699.66 Annually)
*This includes the Critical Service Premium Pay Stipend paid until June 24, 2022.
Base Salary: $15.6030/hourly + 10% Critical Services Stipend

Grade: 15 
Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the
department's business needs and continual meeting of expected performance measures.

Are you ready to make a difference in someone’s life? Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training, great benefits and the possibility of teleworking? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with our clients. If you are passionate about making Arizona stronger by helping Arizonans reach their full potential, we want to see you join our team!!!

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

The ideal candidate will be responsible for:

• Provide excellent customer service to our clients in a fast-paced call center environment
• Exhibit reliable attendance to successfully complete paid training and be successful in this position
• Exhibit skill and diplomacy in working with clients facing challenging and personal situations
• Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance
• Complete the application process, while entering data on a computer and accessing multiple screens
• Verify client information by interacting with internal and external customers, and federal, state, and local entities
• Adhere to agency standards in a high-volume call center, measured by metrics and standards related to service levels, accuracy, and timeliness
• Commit to ongoing learning of program policies and procedures and the ability to apply accordingly

N/A

N/A

• Must have High School diploma or equivalent.
  
  
• Must have two years of direct customer service experience in person or on phones
  

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

*Critical Services Premium Pay Stipend - This position may be eligible to receive a temporary stipend of 10% in addition to base pay beginning in December 2021.  If eligible, the temporary stipend amount will be calculated using the employee's base rate of pay and will be reflected in each paycheck.  It is anticipated that this temporary stipend will be available through June 24, 2022.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
• On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Willisha Wilson at WWilson@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-542-0088. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.