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EMPLOYEE RELATIONS SPECIALIST

  • 500173
  • PHOENIX
  • DEPT OF ECONOMIC SECURITY
  • Full-time

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

EMPLOYEE RELATIONS SPECIALIST

Division of Developmental Disabilities (DDD)

Division of Benefits and Medical Eligibility (DBME)

Job Location:

Address:  1789 West Jefferson, Phoenix, Arizona 85007 (DDD) &

8620 North 22nd Avenue, Phoenix, Arizona 85021 (DBME)

Posting Details:

Salary: $43,240 - $55,000 

Grade: 22

Closing Date: Open Until Filled

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Developmental Disabilities (DDD) and Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motivated individual to join our team as an Employee Relations Specialist. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. This position will be responsible for the communication, guidance and education of core and common Employee Relations, Operations, Human Resource policies, as well as possess a working knowledge of Talent Acquisition.

Job Duties:

• Provide front-line support in the prevention, investigation, resolution, and referral of ER problems, recommends or takes appropriate actions to address concerns as needed. Conducts on-site internal investigations often involving complex employment matters and prepare comprehensive investigation reports with recommended findings. Researches, analyzes, and presents data related to area of assignment.
• Responsible for the quality of job announcements, screening of applicants, quality of hiring lists, providing consultations to hiring managers during the recruitment process, reviewing position description for updates, reallocations, etc. Provides professional level of human resource services to all staff within the division.
• Investigates employee, management and or applicant complaints/issues and problems to allegations of unequal treatment, discrimination, harassment and other violations of federal and state laws regarding human resources personnel policy, program guidelines and records. Manages high volume of high priority employee relations cases.
• Assists in facilitating on-boarding and presentations related to recruiting and employee relations. Tracks and monitors personnel activities to ensure timely status updates and results. Provide counsel and assistance to staff and all levels of management on ER issues. Exercises sound judgment and expertise within defined policies and procedures.
• Supports the assigned districts with all HR functions through coaching and mentoring division management to create a fostering culture. Represent the Division HR on various committees.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Current principles, practices and methods used in the administration of an HR program.
• Arizona Department of Administration Personnel Rules, American with Disabilities Act, Health Insurance Portability and Accountability Act.
• Federal and State employment laws, statutes, rules, and regulations.
• Agency policies, rules, and regulations; principles and practices of modern organizational development.
• Administrative investigative techniques, interviewing techniques, and report writing/formatting.
• Human Resources information systems, Talent Acquisition and other related software.
• ADOA classification/compensation guidelines and forms used.
• ADOA salary structure.

Skills in:
• Developing interpersonal relationships, establishing, and maintaining effective working relationships with a diverse group of staff and various levels of management, other state agencies, community resources, vendors, and the public.
• Effective oral and written communication, public speaking, and interviewing techniques.
• Researching, collecting, and analyzing data and reports.
• Establishing priorities and time management among conflicting needs.
• Developing and implementing various improvement initiatives for assigned program areas.
• Demonstrated proficiency in standard office applications such as MS Office (Word, Excel, PowerPoint, Outlook) and HRIS programs.

Ability to:
• Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules, and regulations.
• Interact with integrity and a high level of professionalism with all levels of staff and management.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.
• Make independent decisions.
• Maintain confidentiality.

Selective Preference(s):

• Bachelor’s Degree in Human Resources or closely related field and two (2) years as an Intermediate Human Resources Analyst or Five (5) years of equivalent experience at a human resources intermediate level.

Pre-Employment Requirements:

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees
• This position will require the possession of and ability to retain a current, valid Arizona state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject t driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.

Benefits:

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480 601-1445. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer. 

For questions about this career opportunity, please contact Margaret Guerra at (480) 601-1445 or email mguerra@azdes.gov.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.