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  • 503186
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Workforce Development Administration

Job Location:

Address:  801 South 16th Street, Phoenix, Arizona 85034

Posting Details:

Salary: $41,999.36 

Grade: 16

Closing Date: Open until a sufficient amount of resumes received 

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) plays an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce. We are seeking an experienced and highly motivated individual to join our team as an Employment Counselor 2 with the Workforce Development Administration (WDA). This position provides case management services for difficult and complex cases through Department of Corrections parole offices. The selected candidate must be willing and able to work in a correctional facility providing comprehensive back up services in ARIZONA@WORK employment centers.

Job Duties:

• Assisting clients with Arizona Job Connection registration, job readiness, resume development, social skills and using computers and accessing online training modules
• Work in parole offices providing case management services in difficult and complex cases that involves criminal convictions background and additional barriers.
• Coordinates and schedules events and initiatives to increase success of client to obtain and retain employment.
• Conducts and documents employment retention follow-up.
• Provides job retention referrals.
• Complete and maintains accurate records and reports including attendance records, case notes, and client progress.
• Ensures all client activity is captured and consistently updated in database.
• Provides back up and coverage in ARIZONA@WORK employment centers and ADCRR Parole Office.
• Operates standard office and classroom equipment.
• Maintains awareness of physical and emotional changes in clients, and reports concerns to manager and Department of Corrections personnel.
• Adapts materials and equipment to meet specific needs and learning styles of the population.
• Evaluates and monitors client progress.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of available community resources and services
• Knowledge of labor market information
• Communicate effectively in both oral and written forms with diverse populations
• Work independently and make decisions within the framework of established guidelines
• Adapt to constantly changing circumstances, staff and client’s needs, and work with interruptions
• Understand and maintain confidentiality of client information
• Be trained in and utilize safety/security and behavior management procedures

Selective Preference(s):

• Any combination of training and experience which demonstrates ability to perform the duties and responsibilities as described.
• Education in Social Sciences, Psychology, Criminal Justice or related field.
• Previous experience instructing/facilitating groups of adults.
• Experience working with high-risk adults.

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel will be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• A Level One Fingerprint Clearance card from the Arizona Department of Public Safety is required to perform the duties and responsibilities of this position, in accordance with A.R.S. 41-1968.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-392-3471 or email Sgillette@azdes.gov
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.