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  • 508835
  • Full-time


COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules and flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefits package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.





Job Location:

Address:  150 N. 18th Ave, Phoenix, AZ 85007

Posting Details:

Salary: $62,000 

Grade: 22

Job Summary:

A Career in Public Service Awaits You, Come Join our Preparedness Team!

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

What You'll Do:

- As the EMS Compliance and Enforcement Manager, you will be responsible for overall administration, direction, supervision, and coordination of the enforcement section of the Bureau of Emergency Medical Services & Trauma System.

- You'll be accountable for many complex administrative functions, including interpretation and application of Arizona Administrative Code, Arizona Revised Statutes, and ADHS policies and procedures, strategic planning, establishing program policies and procedures, developing work processes, coordinating program functions, and activities with other public health offices.

- This position also requires one to review work in progress and assure timely completion of all projects; review reports and recommendations; assist in projects of unusual difficulty; works with agency heads and their representatives to establish goals and objectives for proposed projects, present findings and recommendations of studies performed, and to review progress in the implementation of approved plans.

- Additionally, you will attend meetings and represent ADHS in matters related to enforcement. participate in meetings and hearings involving other public and private agencies, entities, and individuals. Establish and prioritize work assignments and goals and enforce policy and procedures.

- You will also serve as the Liaison with Assistant Attorney General representatives on matters involving enforcement, hearings, and correspondence that may have legal implications.

- As the EMS Compliance and Enforcement Manager, you will also monitor compliance of mandates in Decisions and Orders prescribed by the Director. Provide consultation/training to program managers. Ensure appropriate and legal processing of application investigations, compliance reviews, and disciplinary investigations.

Job Duties:

- Direct the overall operation of a broad-based investigative and regulatory enforcement program within the Bureau of EMS and Trauma System. Participate in Enforcement Team meetings to review and triage new complaints and allegations, evaluate the status of ongoing inquiries and investigations, and assist in the disposition of completed investigations.
- Supervise and direct subordinate staff (work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, and preparing evaluations).
- Interpret and apply complex rules, statutes, ADHS policies, and procedures. Monitor and evaluate policy and enforcement standards for the State regarding EMS rules and statutes and initiate changes. Engage in strategic planning and policy development. Work with the Office of Administrative Rules on rulemaking and policy development.
- Attend meetings and represent the Department as necessary. Attend meetings and hearings involving other public and private agencies, entities, and individuals. Represent the Bureau at statutory advisory committees, Regional Council meetings, and conferences.
- Ensure confidentiality of all application files and investigative files in accordance with state law, and regulation and in a manner consistent with agency policy. Ensure agency compliance with federal reporting requirements. Ensure compliance with State records retention policies.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Comprehensive knowledge of Arizona regulatory environment, including a working understanding of Arizona Revised Statute and Arizona Administrative Code.
- Considerable knowledge of the principles and practices of administration and supervision relating to planning, organizing, and directing comprehensive administrative programs.
- Investigations, the legal process, and law enforcement.
- Computer programs and various software applications.
- Data-driven quality improvement programs.
- Personnel rules relating to hiring, appraisal, and professional discipline as well as MAP evaluation procedures and forms.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
- Leadership, management, negotiation, and organizational skills.
- Skill in public speaking.
- Meeting facilitation.

Ability to:
- Direct a comprehensive, complex administrative program, with the ability to direct and supervise others.
- Excellent written and interpersonal communication skills, with particular emphasis on clarity, specificity, and compliance with the law and Department policy.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in Law or related field with 4 years of work experience with at least two years in a supervising or managing role. A Master's degree in a related field may substitute for 2 years of professional experience.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.