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ESA OPERATIONS MANAGER

  • 511968
  • PHOENIX
  • REMOTE OPTIONS
  • DEPT OF EDUCATION
  • Full-time
  • Closing at: Oct 2 2022 at 23:55 MST

Arizona Department of Education

The Arizona Department of Education's mission is to advance equity and excellence for all students by serving school leaders, educators and staff, collaborating with communities, and leading with data-driven best practices. Our vision is equity for all students to achieve their full potential!

ESA Operations Manager

Empowerment Scholarship Account (ESA) Section

Job Location:

Phoenix Location 

Posting Details:

Salary: $68,000 - $70,000 

Grade: 21

Closing Date: 10/02/22

Job Summary:

• This position is responsible for assisting and supervising a team of ESA Specialists directly with daily workload to ensure productivity levels are maintained and policies and procedures are being followed.
• In-state and out-of-state travel may be required for this position.

Job Duties:

• Supervision of daily staff's workload and activities to ensure policies and procedures are being carried out as intended
• Ensure the accurate approval and denial of applications based on eligibility and develops/provides training to staff as needed, and ensure related policies and procedures are updated as needed
• Responsible for assisting with the approval of applications, processing of account closures, initiating funding and addressing other customer related needs; assist with process improvement and program changes as needed
• Responsible for reviewing and analyzing monthly reporting of program status and individual status of work, including but not limited to; monitoring of calls and coaching staff will be additional responsibilities, responsible for the CISCO phone system, service ticketing system, and daily monitoring of staff utilizing all ESA systems
• Composes internal/external correspondence, coordinates data requests, manages assigned projects for the team, compiles reports, and presentations as needed

Knowledge, Skills & Abilities (KSAs):

Please note: For those selected for interviews, skills assessments may be administered as part of the interview process.
Knowledge:
• Knowledge in application processing, program eligibility review, and account renewal processes
• Understanding of educational statutes, rules, and processes
• Methods and practices for the effective supervision of professional staff
• Principles and practices of fiscal management, account reconciliation, and/or auditing
• Databases and/or case management systems
• Advanced administrative procedures and systems
• Position requires supervisory experience (graduates of ADE’s Aspiring Leaders program may be considered in lieu of supervisory experience).
• A Bachelor's degree in a related field or equivalent experience is required.
Skills:
• Effectively supervise and lead staff
• Interpersonal skills to effectively interact with supervisors, peers, and customers
• Direct a comprehensive administrative services program for an organization
• Advanced analytical, problem-solving, and conflict resolution
• Interpreting and communicating regulations and guidelines
• Organizational planning, research, reporting, and time management
• Customer service and team building
• Strong training and presentation skills
• Excellent verbal and written communication
• Intermediate skill in using Microsoft Outlook, Word, and Excel
• Proficiently utilize electronic systems and other tools/resources to organize, track, maintain, and monitor team activities
Abilities:
• Balance workloads and assignments of ever-changing priorities of the team
• Interpret and apply legislative guidelines, program policy, and eligibility
• Clearly communicate legislative guidelines, program policies to staff, and external customers and stakeholders
• Analyze schedules to ensure proper staffing levels that meet business needs
• Complete complex analytical, administrative, and managerial tasks
• Communicate instructions regarding complex and abstract ideas
• Manage, coach, develop, and train team members
• Coordinate and manage staff

Selective Preference(s):

• Preference will be given to those applicants with knowledge of ESA program, statutes, rules, and related policies and procedures.

Pre-Employment Requirements:

• Position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

Benefits:

ADE’s comprehensive benefits package includes:

• Affordable medical, dental, life, and short-term disability insurance plans
• Tuition reimbursement program available for education/professional development advancement
• Hybrid schedule (combination of telework and in-office) may be available for some job roles
• Top ranked retirement and long-term disability plans
• Deferred compensation plan
• Accrued sick leave and vacation leave
• Ten paid holidays per year
• Wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

Contact Us:

The Arizona Department of Education is an EOE/ADA Reasonable Accommodation Employer. During all phases of the selection process, people with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the ADE Human Resources office at (602) 542-3186 or via e-mail at HumanResourcesGroup@azed.gov.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.