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EXAMINER TECHNICIAN 2

  • 510448
  • PHOENIX
  • REMOTE OPTIONS
  • DEPT OF ECONOMIC SECURITY
  • Full-time
  • Closing at: Aug 18 2022 at 23:55 MST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

EXAMINER TECHNICIAN 2
Division of Benefits and Medical Eligibility (DBME)
Centralized Document Services (CDS)

Job Location:

Address:  8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details:

Salary: $14.8500/hourly ($30,888/annually)

Grade: 13

Closing Date: August 18, 2022

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Summary:

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Examiner Technician 2 for the Centralized Document Services (CDS) unit.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

The Examiner Technician 2 is responsible for:

• Reviewing documents/applications received from current and potential clients.
• Preparing eligibility documents, bar-code, scan, index, and upload documents.
• Setting alerts, sending appropriate notice and/or email, correcting address in system, documenting, scanning, and validating returned mail.
• Picking up returned mail from the Post Office, opening and date stamping mail, researching, and preparing documents.
• Ensuring all documents are translated to English.
• Answering the telephone, screening calls, and referring to the appropriate person following administration and office/unit guidelines, may require translation services or bilingual speaking staff. (May act as lobby specialist or greeter assisting clients).
• Re-indexing documents scanned into incorrect eligibility types.
• Serving as a lead to monitor or assist with monitoring of schedules, workflow, assists with educating staff on work functions and/or prepare instructional materials, gathering and compiling data and submitting reports accurately and timely when applicable.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).
• Problem resolution techniques.
• Imaging Equipment (scanner, re-index, terminal, etc.), practices and procedures.
• Basic knowledge of program rules, regulations, policies and procedures.
• Office practices and procedures.
• Operation of terminal computer to input data and review case records.

Skills in:
• Good listening, oral, and written communication skills.
• Establish and maintain effective working relationship skills.
• Effective time management and organizational skills.

Ability to:
• Adapt to changing environments and new technologies.
• Multi-task and prioritize.
• Develop or enhance operating procedures to improve unit efficiency.
• Operate a variety of office equipment (fax, printer, copier, scanner).
• Apply policies and procedures accurately and timely.
• Compile data and complete reports accurately and timely.

Selective Preference(s):

N/A

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business are subject to driver’s license record checks, must complete any required driver training (see Arizona Administrative Code R2-10-207.12) AND have an acceptable driving record in accordance with DES Fleet Management Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona Vehicle registration, however, mileage will be reimbursed.

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
• On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Senior Talent Acquisition Specialist, Lizeth Chavez at (520) 255-9053 or email LizethChavez@azdes.gov

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 520-255-9053. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.