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  • 503884
  • Full-time


Delivering results that matter by providing best in class support services.



Job Location:

Address:  (Remote) 100 N. 15th Avenue, Phoenix, AZ 85007

Posting Details:

Salary: Up to $90,000 

Grade: 27

Closing Date: Open Until Filled

Job Summary:

The Arizona Department of Administration is seeking an Operations Analyst to join the Arizona Strategic Enterprise Technology (ASET) Division to serve as an Executive Consultant to enhance operational processes and advise on IT service strategies. This position will make recommendations to executive leadership, consult management and service staff, drive new enterprise service initiatives, monitor the customer onboarding pipeline, support and manage billing automations, and oversee new rate deployment. Additionally, this position will lead problem solving efforts, continuous improvement initiatives, and consultation to executives related to IT operations and strategy.

Job Duties:

-Provide advice, support, and guidance to executive and senior management
-Create and implement a standard process to monitor and optimize service delivery capacity across service delivery teams
-Advise on the customer process to achieve seamless onboarding
-Enhance billing processes for seamless transition into regular billing cycles
-Create and manage automation opportunities
-Recognize repeated problems or trends, perform root cause analysis, and provide recommendations to management
-Confer with management and others to ensure successful functioning of newly implemented systems and procedures
-Provide strategic leadership to the ASET Executive team on insights and recommendations based on analysis
-Other duties as assigned related to the position

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Infrastructure technologies and in-house developed applications utilized in the enterprise
-Leading technology
-Developing a vision for the specific business and program/function being managed

Skilled in:
-System administration and leadership
-Customer service
-Interpersonal, written, and oral communication
-Evaluating and testing emerging technologies
-Applying creative solutions to business problems

Ability to:
-Drive new enterprise service initiatives
-Perform with no supervision in a complex environment
-Work collaboratively in teams and across organizations
-Advocate technology changes that provide value and support to agency goals
-Champion a cohesive and consistent approach to improvement in the organization
-Synthesize feedback and adjust plans accordingly
-Manage medium to large teams
-Understand and anticipate needs and priorities of both internal and external customers
-Work with a fast paced, results oriented team

Selective Preference(s):

-Bachelor’s Degree in Finance, Accounting, Business, Technology, Economics, or a related field.
-Master’s Degree in a related field, preferred
-Experience may be substituted for education preferences

Pre-Employment Requirements:

-Background and reference check, including a state and federal criminal records check


The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


-Positions in this classification participate in the Arizona State Retirement System (ASRS).
-Please note, enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Caitlyn Pittman at caitlyn.pittman@azdoa.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.