DEPARTMENT OF ECONOMIC SECURITY

Division of Child Support Services (DCSS)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $58,600 - $64,900 

Grade: 20

Closing Date: August 25, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as an Executive Staff Assistant, reporting to the Assistant Director (AD). This position is responsible for providing technical assistance and administrative expertise to the DCSS AD and Program Administrators.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include, but are not limited to:
- Collaborate with the AD to develop and implement strategies to ensure efficient operations.
- Consult with and guide Program Administrators regarding program goals, objectives, accountability, and quality.
- Manage, review and oversee the work of staff in the office of the Assistant Director, to include the indirect reporting of the Executive Correspondence Unit (ECU) and administrative professionals.
- Serve as the DCCS Correspondence Control Liaison; handle high-level complaints in a timely manner.
- Initiate reports, projects, formal recommendations and solutions for problems related to personnel management, operations, policies, procedures, budget development and control and organizational planning.
- Develop monitoring methods and procedures to assure timely and accurate program compliance to inquiries and responses. Gather data for reports and presentations representing the goals and achievements of DCSS.
- Prepare and coordinate meetings.
- Review and approve the Division AD actions items on behalf of AD. Investigate, research, and prepare AD administrative decisions.
- Represent the AD and/or Division in meetings with internal/external stakeholders.

Knowledge in:
- Federal and State laws, rules, and regulations in the child support program.
- Internal organization, management, business and public administration practices.
- Meeting preparation, effective organization and management practices, drafting and reviewing documents.

Skills in:
- Management and staff supervision; leadership principles and mentoring skills to ensure future staff growth and development.
- Process improvement and process streamlining.
- Effective oral and written communication.

Ability to:
- Identify and resolve issues.
- Review and evaluate program activities analytically and develop effective work plans and methods for improvement.
- Establish and maintain effective working relationships.

The ideal candidate for this position will have:
- Minimum of three (3) years of progressively responsible management and leadership experience with a background in the development and implementation of improved business practices.
- Background in Health and Human Services with case management experience.
- Valid Arizona Drivers License.

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.