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FEDERAL STATE LICG SURVEYOR (Healthcare Compliance Surveyor)

  • 500928
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Healthcare Compliance Surveyor

   Division of Licensing/Bureau of Medical Facilities

Job Location:

Address:  150 N 18th Ave Phoenix, AZ 85007

Posting Details:

Salary: $52,134.78

Grade: 21

Job Summary:

The Healthcare Compliance Surveyor will assist the department in its mission to address Quality of Care issues and public health risks by performing state licensing and Medicare certification activities of initial licensing and certification, compliance, and recertification surveys, as well as, complaint investigations in accordance with state rules and Medicare regulations.

Job Duties:
  • Prioritizing assigned facility surveys to verify compliance with state licensing and Medicare certification standards and to protect the health, welfare and safety of consumers, clients, residents and/or patients based on state and CMS regulations
  • Conducting complaint investigations of non-compliance with state and federal regulations
  • Preparing reports demonstrating compliance and/or non-compliance related to complaint investigation for possible enforcement and data collection within established time lines. Also preparing statements of deficiency, field trip reports and other correspondence
  • Conferring with and providing technical assistance to owners, administrators, directors, providers, and/or staff regarding state licensing/certification requirements and corrections needed to attain compliance
  • Recommending necessary actions against providers found to be non-compliant with state statutes and rules
  • Recommending for or against Medicare and Medicaid certification, state licensure and enforcement actions, based on review of findings and acceptable plan of correction and follow-up inspection
  • Serving as a resource for providers, public, other governmental agencies, ombudsmen and health care professionals, regarding Medicare/Medicaid certification and/or state licensure
  • Serving as precept for new surveyors
    Testifying at administrative and judicial hearings as necessary
  • Attending meetings, participating in in-service training and continuing education programs; performance improvement committees and work groups
  • Accurately and timely preparation of Time and Effort reports

Knowledge, Skills & Abilities (KSAs):
  • Knowledge of survey and investigative methods
  • Familiar with Adult learning strategies utilized in the course of provider training
  • Understanding of Community resources, including other state agencies, advocacy groups, networking and provider associations
  • Performance Management (PM) and Continuous Quality Improvement (CQI) and Lean methodologies
  • Oral and written communication and documentation skills
  • Analyzing and evaluating a wide variety of administrative and program records to determine compliance with applicable state statutes and rules during surveys and complaint investigations.
  • Interpersonal relations as applied to contacts with providers and staff, representative of local and state governmental agencies including Adult Protective Services, local police departments, Department of Economic Security, Public Health consumers, media and the public
  • Educating and assisting providers on a variety of topics including those of discipline and abuse, development, records maintenance, supervision, safety, equipment standards, nutrition, sanitation, dispensing of medications, transportation, persons with special needs, the Americans with
  • Disabilities Act, zoning and others
    Time management and organization to support compliance and investigation workloads and prioritize work activities based on CMS and department performance measures
  • Computer skills
  • Work effectively in a team or independently
  • Identify problems requiring immediate corrective action
  • Ability to travel to facilities throughout the state; frequently requires overnight stays
  • Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
Selective Preference(s): The ideal / preferred candidate will have:

Preference will be given to candidates who possess a professional license to practice in the State of Arizona or proof of eligibility for reciprocity of an out-of-state license, i.e., Registered Nurse, Social Worker, Dietitian, Counselor, etc.
Associates Degree in healthcare and two years’ experience in one of the following healthcare professions: Hospital Administrator; Industrial Hygienist; Laboratory or Medical Technologist, Bacteriologist, Microbiologist, or Chemist; Medical Record Librarian; Nurse; Nursing Home Administrator; Nutritionist; Pharmacist; Physical Therapist; Physician; Qualified Intellectual Disabilities Professional; Sanitarian; Social Worker; Behavioral Health Professional; or any other professional category used for health professional positions

Pre-Employment Requirements: Driving is required for State Business. Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.