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  • 511008
  • Full-time
  • Closing at: Dec 30 2022 at 23:55 MST


Funding Arizona's future through excellence in innovation, customer service, and continuous improvement.

The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within the state government.

We offer full-time employees a multitude of statewide benefit options including 10 paid holidays per year, as well as Revenue specific benefits such as Teleworking opportunity.

Join the Arizona Department of Revenue as your next career advancement and help to make the Grand Canyon state even better by exemplifying our mission "Serving Taxpayers".

FIELD COLLECTOR (Phoenix Business Collections Unit)

Job Location:

Address: 1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $45,000 

Grade: 19

Closing Date: 08/28/2022 

Job Summary:
Are you a leader with a passion for developing people and helping them reach their potential? If you are, the Arizona Department of Revenue may have the culture you’ve been looking for. Our agency is a state leader within the Arizona Management System (AMS), an intentional, process-focused approach for doing the work of state government. We believe that every leader is a coach and every team member is a problem solver. We strive to unleash the talent and the great ideas of all of our team members. If this sounds like the type of culture you want to be a part of, we want to hear from you.

The Arizona Department of Revenue is seeking an ambitious individual with effective verbal and written communication skills. Field Collectors are assigned to work and are responsible for the collection of Individual Income, Corporate Income, Withholding and Transaction Privilege Tax (TPT) cases for the State of Arizona and participating counties and cities requiring in-state-travel.
Job Duties:

Essential duties and responsibilities include but are not limited to:

  • Contact taxpayers through phone calls and field visits to businesses, residences, place of employment, and/or to resolve delinquent tax liabilities. 

    • Promote voluntary compliance, negotiate payment arrangements, offer in compromises, record case documentation. 

    • Review financial statements and supporting documentation, research tax compliance, educate taxpayers, investigate levy sources, determine the use of administrative enforcement.

  • Field investigation:

    • Contact and locate a taxpayer or assets. 

    • Issue subpoenas to obtain and verify financial information, to obtain information to determine abatements, administrative enforcement and cases referred to the Attorney General's Office for civil proceedings.

    • Require in-state travel, including walking long distances 500 feet or more. 

  • Pursuant to ARS Title 42:

    • The use of administrative enforcement including filing of tax liens, issuing levies for rights to property, referring cases to the counts for Order to Show Cause hearings, filing complaints for suspension/revocation of Registrar of Contractors licenses, filing affidavits of tax deficiencies with the Arizona Liquor Board and Control, filing of liens with AZ MVD.

  • The seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities. 

  • Determine lien priority, review and analyze the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale. 

    • This may require lifting and moving items 50 lbs. in weight. Filing all public documents in statutory required locations.

Other duties as assigned as related to the position.


Knowledge, Skills & Abilities (KSAs):

Knowledge of

  • Theories and practices of time management and effective negotiation. 

    • State and Federal tax statutes with emphasis on enforcements (levy, liens, subpoena, seizure, litigation) statutes, and administrative rules and regulations. 

  • Collection processes from assessment, billing, to collection enforcement of transaction privilege tax, individual income, corporate, withholding and waste tire tax systems. 

  • Financial records, documents, and statements. 

  • Resources of local, state and federal jurisdictional records systems. 

  • Automated collection system and mainframe applications and systems. 

  • Skip Tracing methods and procedures. 

  • Mathematics and financial statements. 

Skilled in:

  • Perform collection techniques to complex multiple collection programs. 

  • Judgment, analytical and negotiation skills. 

  • Effective verbal and written skills. 

  • Read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, various agency communications, and contracts. Critical Thinking and analysis. 

Ability to:

  • Select proper resolutions to problems. Effectively manage an assigned collection inventory. Work with public, private sectors, division personnel, and other government officials. 

  • Synthesize business, legal, and collection information in order to make informed decisions relating to tax collection. 

  • Manage time and multi-task. 

  • Work under pressure maintaining decorum and professionalism. 

  • Deductive and Inductive reasoning. 

  • Learn and apply LEAN concepts, principles and tools used to create and deliver perspectives with fewest resources with continuous problem solving.

Selective Preference(s):

The ideal candidate for this position will have:

  • Three to five years of collection experience with an emphasis on the mortgage and/or commercial collections, College level courses in Business, Accounting, and or Finance. Training in multiple tax systems, on-the-job training, and or by Attorney General's office.
  • Experience with Continuous Improvement or LEAN is preferred.
Pre-Employment Requirements:

Valid driver's license.
Candidates for this position will be required to submit Tax Filing Records, Employment Verification Check, and Fingerprints that will be used to check criminal history records from the Arizona Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI).


The State of Arizona provides a world-class comprehensive benefits package including:

  • Holidays – 10 paid per year.
  • Sick Leave – 12 days per year. No accrual or carryover limits.
  • A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
  • Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
  • Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule and Remote Work opportunity.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


A top-ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.