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  • 513646
  • Full-time


Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.


Field Collector (Tucson Business Collections)

Job Location:

Address:  400 W. Congress, Tucson, AZ 85701

Posting Details:

Salary: $21.3647/hour ($45,000 annually) 

Grade: 19

Closing Date: Open Until Filled

This position is eligible for remote work, but does require frequent in-state travel.

Job Summary:

Come join the Arizona Department of Revenue, one of the 2022 Top Companies to Work For in Arizona! We are committed to our team-based work environment and culture; one that is unlike any other in state government. The Arizona Department of Revenue (ADOR) is consistently striving to recruit team members who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government. If you have a passion for service and are driven to “make things better”, please apply to join the ADOR team and assist the Grand Canyon State by exemplifying our mission of “Serving Taxpayers.”

The Arizona Department of Administration is looking for a Field Collector to be responsible for the collection of Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases for the State of Arizona and participating counties and cities.

This role requires in-state travel, walking/driving long distances for extended periods of time, and meeting with taxpayers, business owners, tax practitioners, and third pirates to resolve tax liabilities.

If this role sounds like a fit for you, please apply today!

Job Duties:

Essential duties and responsibilities include but are not limited to:
-Contact taxpayers through phone calls and field visits to resolve delinquent tax liabilities
-Educate taxpayers while promote voluntary compliance and negotiate payment arrangements
-Record case documentation, review financial statements and supporting documentation, and research tax compliance issues
-Requires in-state travel, including walking and/or driving long distances
-Issue subpoenas to obtain and verify financial information; obtain information to determine abatements, administrative enforcement, and cases referred to the Attorney General’s Office of Civil Proceedings
-Issue levies for rights to property, refer cases to the courts, and file complaints for suspension/revocation on licenses
-Seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities
-Determine lien priority, review and analyze the value of assets/inventory, and prepare/conduct assets for public auction (this may require lifting and moving items up to 50 lbs in weight).

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Theories and practices of time management and effective negotiation
-State and Federal tax statutes with emphasis on enforcements (levy, liens, subpoena, seizure, litigation) statutes, and administrative rules/regulations.
-Collection processes from assessment/billing, to collection enforcement of transaction privilege tax, individual income tax, corporate, withholding, and waste tire tax systems
-Financial records, documents, and statements
-Resources of local, state, and federal jurisdictional records systems
-Automated collection system and mainframe applications and systems
-Skip Tracing methods and procedures
-Agency policies and procedures

Skilled in:
-Collection techniques to complex, multiple collection programs
-Judgement, analytics, and negotiation
-Verbal and written communication
-Reading, interpreting, disseminating, and applying complex and comprehensive tax related information, laws, policies, legislative proposals, various agency communications, and contracts
-Critical thinking

Ability to:
-Select proper resolutions to problems
-Effectively manage an assigned collection inventory
-Work with public, private, and government sectors/officials
-Synthesize business, legal, and collection information in order to make informed decisions relating to tax collection
-Manage time and multi-task
-Work under pressure while maintaining decorum and professionalism
-Learn and apply LEAN concepts, principles, and tools

Selective Preference(s):

The ideal candidate for this position will have:
-3 to 5 years of collections experience, with an emphasis on on mortgage and/or commercial collections
-College level courses in Business, Accounting, and/or Finance
-Training in multiple tax systems
-Continuous Improvement or LEAN experience

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check


The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950. Requests should be made as early as possible to allow time to arrange the accommodation.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

If you have any questions, please contact the ADOR Human Resources office at humanresources@azdor.gov or at 602-716-6950 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.