AHCCCS

Address:  150 N. 18th Ave, Phoenix, AZ 85007

Must Reside in Arizona.

Salary: $62,000 - $75,000 

Grade: 22

FLSA Status: Exempt 

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures.

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities. The State of Arizona ranks #30 in Healthiest 100 Workplaces in America! This recognition honors organizations that champion employee wellbeing through innovative health programs, inclusive wellness initiatives, and a culture rooted in care.

This position supports the Housing and Health Opportunities (H2O) Program Manager by coordinating projects, monitoring deliverables, and ensuring program activities are implemented as designed. Serving as a key liaison among internal leaders, the Program Administrator, and external partners, the role promotes alignment, communication, and collaboration. The Project Coordinator tracks progress, identifies gaps or risks, supports data monitoring and reporting, and helps maintain program fidelity and continuous quality improvement. This role requires strong organization, problem-solving, and relationship-building skills, along with a commitment to improving outcomes for AHCCCS members.

Major duties and responsibilities include, but are not limited to:
• Project Coordination: Plan, organize, and manage projects that require collaboration across various units, divisions, agencies, both internal and external, and provides assistance and support to the H2O Program Manager. Lead and manage updates to H2O documents and templates, ensuring they are current and effective.
• Data Management: Track program progress, analyze data and trends, identify gaps, escalates concerns and risks, and provides detailed reports to the H2O Program Manager. Identify and escalate trends or concerns that may require policy or process improvements to ensure intended program outcomes are achieved.
• Oversight and Monitoring: Perform site visits, monitoring, and oversight to ensure quality in service delivery and compliance. Maintain and work with AHCCCS internal program leaders to ensure compliance and performance of the required duties of the H2O Program Administrator and the H2O Providers. Organize and maintain files and records related to H2O.
• Liaison: Serve as the primary point of contact between internal Program Leaders and H2O Program Administrator and external system partners, facilitating effective communication and collaboration. Works cross functionally to prepare, distribute and communicate project status, problem solve, and implement approved changes.
• Policy Review: Review and ensure that current practices are accurately reflected in existing policies, recommending updates as necessary.
• Meeting Preparation: Schedule and coordinate on-site visits as needed, prepare meeting agendas for H2O Program Manager, and compile necessary documents and materials for meetings.
• Special Projects: Undertake special projects as assigned by H2O Program Manager and actively participate in relevant meetings.

Knowledge:
• Housing services, case management, care coordination, behavioral health services, and supportive services related to high-risk/high needs population
• AHCCCS Division Policies & Procedures
• Administrative principles and practices
• Effective communication techniques

Skills:
• Planning, organizing, and managing multiple projects to completion
• Reliable and accountable with assigned tasks
• Time management and multitasking
• Strong relationship building skills and ability to build trust
• Creative and innovative, critical thinking skills and strong problem-solving skills
• Strong communication skills in writing, speaking, and interaction with others, including listening and providing feedback so it is well received
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, SharePoint.

Abilities:
• Be member focused with service delivery
• Work collaboratively to break down barriers and assist internal and external clients as needed
• Problem solve and complete projects within deadline using critical and creative thinking abilities • Prioritize projects and tasks effectively
• Work independently with minimal direction
• Convey information to determine effective solutions to all levels of AHCCCS and other agencies
• Understand data and reports and use it to inform program improvements
• Experience working in a virtual office environment, with a willingness to attend in person meetings as required by program
• Build strong relationship to maintain cooperative interactions necessary for successful project execution
• Be open minded, flexible, and adaptable to find opportunities to improve member care to meet their needs

Minimum:
• Three or more years of working in housing and homeless services, case management, care coordination, social services, and/or behavioral health services. Understanding of the Arizona Medicaid System and the homeless service continuum.

Preferred:
• Bachelor's Degree in Public Health, Social Work, Psychology, or a related field, and 2+ years experience in housing and homelessness services, case management, care coordination, social services, and/or behavioral health services is a plus.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.