Arizona Department of Education

Health and Nutrition Services Division

Phoenix Location

Salary: $46,000 - $48,000 

Grade: 18

Closing Date: 09/03/2025

• This position will support the Health and Nutrition Services (HNS) Division to maximize participant access to nutrition, ensure meal service programs meet or exceed federal requirements, and advance opportunities to influence positive dietary behaviors among program participants. This will primarily be accomplished through the provision of excellent customer service, and ensuring efficient operations are followed for the onboarding and renewing of program operators. Additionally, the position will be responsible for maintaining multiple tracking logs and databases, verifying information on required forms, will occasionally process onboarding documentation for the programs as a backup to other staff, and daily assign Help Desk tickets and route emails from the HNS inbox
• Rare in-state and out-of-state travel may be required for this position.

The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

• Serve as a point of contact to connect inquiring customers with their assigned specialist and ensure professional, helpful, and timely communication is provided
• Convey formal correspondence to program operators clearly and concisely by phone, email, and HelpDesk
• Perform administrative support tasks for all child nutrition programs administered by the Health and Nutrition Services Division
• Order, maintain, and complete the " In Justice for All” poster requests
• Assists the specialists in ensuring communication with the field is completed
• Ensure data is entered into tracking databases and complete check-ins for completeness
• Ensure all updates needed for the provider manager are completed and communicated with the field
• Forward specific inquiries and requests to the intended recipient or assigned specialists for prompt application approval/denial
• Respond to phone and electronic inquiries on application status
• Attend staff meetings, special project meetings, and state-provided training sessions
• Use established communication platforms such as Microsoft Teams, Outlook, and tracking databases to communicate project progress with specialists and supervisors; and take meeting notes as needed
• Conduct annual review of electronic entity files in SharePoint to ensure accuracy and completeness for all entities
• Work with the assigned specialist to promptly upload and tag all required documents to SharePoint

Knowledge in:
• Federal Child Nutrition Programs
• Policy and procedures documents
• Electronic file storage systems
• Ticketing systems for tracking external requests

Skills in:
• Interpersonal skills
• Effective verbal and written communication skills
• Time management
• Customer service techniques
• Intermediate skills in MS Outlook, Excel, Word, PowerPoint, Teams, and SharePoint
• Spreadsheet principles to calculate and analyze data

Ability to:
• Operate successfully in a team environment
• Perform to stated deadlines and to produce expected results
• Express ideas and information clearly and concisely, both orally and in writing
• Process instructions, successfully update materials, and accurately process requisitions
• Manage a variety of different tasks and track progress

• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-3186 or emailing Human.Resources@azed.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.