DEPARTMENT OF ECONOMIC SECURITY

Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012

Salary: $36,000.00 - $40,100.00 

Grade: 17

Closing Date: April 9, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Health Care Services Transition Coordination Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:
● Develops, maintains and tracks various metrics and data related to HCS functions such as mortality reviews, utilization and transition (open, annual and transition of members).
● In coordination with the Transition Coordinator and the Medical Manager, participates and organizes work pertaining to enrollment activities. Provides periodic reports to the Office of Medical Management related to: new members, enrollment changes, requests for changes, correspondence, training, and 834 ETI File transactions.
● Under the oversight of the Transition Coordinator, processes new and annual enrollment and transition to ensure no disruption in service occurs during enrollment and transition activities. Works with subcontracted health plans and AHCCCS. Works directly with members and/or responsible persons, via email, phone or in person to assist with the transition from health plans, including Tribal Health Program and subcontracted plans.
● Monitors mailbox and responds to inquiries explaining the enrollment process to members by phone and email. Answers inquiries, provide direction and resolve problems to external and internal customers. Assists with training new staff as needed.
● Ensures ID badges are obtained, building safety and security, staff parking assignments and after hours building access for new and existing staff. Approves and/or rejects electronic time cards for all personnel as needed. Schedules meetings, appointments, and travel for supervisors/nurses. Reserves conferences and equipment for various meetings and takes minutes at multiple meetings as assigned.

Knowledge in:
● Microsoft Office Suite(Outlook, Word, Excel, PP) and a variety of office equipment.
● Google Workspace (Gmail, Docs, Sheets).
● Health care principles, government organization, and state personnel rules.
● Principles and practices of office techniques including drafting correspondence, management of calendars, and data management.
Skills In:
● Excellent and proven effective oral and written communication.
● Planning, coordinating, analyzing, establishing, prioritizing tasks and activities, as well as impeccable time management.
● Organizing and managing meetings, committed and high level work groups.
● Perform detailed work with speed and accuracy and possess critical thinking.
Ability to:
● Perform standard administrative functions required by the Manager.
● Work independently, produce quality work products and schedule and coordinate meetings efficiently.
● To interact professionally with various stakeholders, members, DDD staff and other agencies.
● Learn and apply programs, policies and procedures of DDD, AHCCCS, and Managed Care Organizations.

The ideal candidate for this position will have:
● At least three to five (3-5) years of demonstrated work experience providing executive assistance in a health care environment.

● Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
● Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
● Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
● Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

● Affordable medical, dental, life, and short-term disability insurance plans
● Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
● 10 paid holidays per year
● Paid vacation and sick time
● Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
● Deferred compensation plan
● Wellness plans
● Tuition Reimbursement
● Stipend Opportunities
● Infant at Work Program
● Rideshare and Public Transit Subsidy
● Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Wendy Browning at 480-273-9918 or wbrowning@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-273-9918 or wbrowning@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.