DEPT OF HEALTH SERVICES

Address:  250 N 17th Ave, Phoenix, AZ 85007

This Posting is for Current Internal ADHS Applicants ONLY.

Salary: $55,000 

Grade: 20

This position will be responsible for developing and disseminating resources to families with children newly diagnosed with a condition identified through newborn screening. Long term follow-up will include contacting families to assess needs, referring to community resources and condition specific resources. This position will also be responsible for performing critical and time sensitive follow-up and case management services for newborns and infants with abnormal dried bloodspot screening test results. This includes analyzing laboratory test results, documenting all actions in the laboratory
information management system and coordinating follow-up activities among physicians, hospitals, parents and testing centers. This position provides customer service to doctors, parents and external stakeholders regarding newborn screening results.

Contact families to assess needs and connect to resources to support them with their identified newborn screening condition related needs.

Conduct timely follow-up and case management services for newborns with abnormal dried bloodspot test results. Analyze results to determine appropriate actions for follow-up. Coordinate follow-up activities among and between physicians, hospitals, parents and testing centers to ensure timely and proper services and care.

Document all actions in the appropriate patient record and laboratory management information databases to ensure proper documentation. Prepare reports as needed.

Provide customer service to doctors, parents and external partners regarding newborn screening results and community resources. Assist education team as needed.

Participate in CQI and Quality Assurance activities to maintain effective and efficient programs.

Attend follow-up team meetings and huddles, webinars/workshops to increase newborn screening best practices and collaboration.

Other duties as assigned as related to the position.

Knowledge of:
- Medical terminology
- Database management and record keeping.
- Laboratory or audiological testing procedures, test results and implications.
- Alternatives/options to standard office operating procedures.
- Knowledge of case management and medical terminology related to newborn screening
- Advanced critical thinking and independent assessment.
-Knowledge of genetics, metabolic disorders, and evidence-based follow-up practices. Knowledge of national recommendations, emerging conditions, and evolving newborn screening technologies.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skills in:
- Written and verbal communications.
- Organization and prioritization.
- Analysis and interpretation of test results.
- Interactions with medical professionals, healthcare institutions and the general public including active listening and sensitivity to the needs of the other person.
- Computer operation.

Ability to:
- Learn ADHS Newborn Screening Program objectives, standards, follow-up protocols and procedures.
- Make informed decisions, work effectively with people under difficult or stressful situations.
- Quickly identify abnormal or borderline results, assess risk, coordinate with healthcare providers, and ensure that families receive timely communication and referrals. These decisions often must be made under tight time constraints, with significant implications for early diagnosis and treatment
- Evaluates complex laboratory results, integrates evolving clinical guidelines, and determines appropriate next steps to ensure timely and accurate follow-up care.
- Gather information effectively via the phone or email in a positive manner and accurately document information.
- Work in a team environment required.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Preference given to candidates with Social Services/case management experience. Bilingual preferred

This Posting is for Current Internal ADHS Applicants ONLY.

Bachelor's degree in a health related field (example: social work, psychology, Healthcare Science, sociology, public health, Nursing).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing nicole.zawacki@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.