DEPT OF HEALTH SERVICES

Address:  250 N 17th Ave, Phoenix, AZ 85007

 This Posting is for Current Internal ADHS Applicants ONLY.

Salary: $68,000 

Grade: 22

The Newborn Screening Bloodspot Follow-Up Supervisor serves as a Health Program Manager III and is responsible for work of considerable difficulty in planning, implementing, and administering statewide newborn screening follow-up activities. This position plays a critical role in ensuring timely and effective follow-up for abnormal or inconclusive screening results, directly impacting public health outcomes, agency operations, and financial stewardship.

As a newborn screening manager, this role is distinguished by its broad scope and complexity, requiring mastery of technical program guidelines, regulatory frameworks, and independent decision-making. The supervisor leads a team of professional follow-up personnel, overseeing daily work, setting performance standards, and ensuring compliance with state and federal mandates.

Supervises the statewide newborn screening bloodspot follow-up team, ensuring timely communication and coordination with healthcare providers and families.

Provide training, guidance, mentoring and performance evaluations to follow up team.

Develop, edit, and implement standard work protocols to ensure consistency and quality in follow-up procedures.

Monitor staff productivity and program metrics to drive continuous improvement and operational efficiency.

Evaluate program effectiveness and recommend improvements to enhance outcomes (Continuous Quality Improvement).

Provide timely and effective follow-up for abnormal, borderline, unsatisfactory or inconclusive screening results, assisting with difficult and emergency cases as needed.

Conduct regular staff meetings/huddles and one-on-one check-ins to support team development.

Provide assistance to the Newborn Screening Education team as needed.

Other duties as assigned as related to the position.

Knowledge of:
-principles and practices of newborn bloodspot screening;
-Follow-up protocols and procedures for congenital conditions identified through newborn screening
-effective case management procedures, medical terminology and genetics
- Database management and record keeping
- Laboratory and audiological testing procedures, test results and implications.
- Quality assurance principles and practices.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skills in:
- Written and verbal communications.
- Collaboration, teamwork, and problem solving.
- Organization amid competing priorities and multiple tasks.
- Written and oral communication and presentation
- Communicating effectively with department personnel and the public

Ability to:
- Implement ADHS Newborn Screening Program objectives, standard, follow-up protocols and procedures.
- Make informed decisions, work effectively with people under difficult or stressful situations.
- Gather information effectively and accurately document information.
- Work in a team environment
- Support a diverse multi-culture workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

 This Posting is for Current Internal ADHS Applicants ONLY.

At least two years of relevant case management or follow-up work experience. A Bachelor's degree in a health science or health related field is required and may substitute for one year of experience. Masters degree preferred.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing nicole.zawacki@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.