DEPT OF HEALTH SERVICES

Address:

150 N. 18th Ave

Phoenix, AZ 85007

Salary: $77,000 

Grade: 23

Make a lasting impact on public health by leading a team responsible for licensing and regulating
health care facilities across the state. This management position oversees regulatory operations,
including licensing, inspections, investigations, compliance monitoring, and quality assurance,
while ensuring consistent application of state and federal requirements. The incumbent
provides leadership to professional staff, drives continuous process improvement,
develops regulatory solutions, and fosters collaborative relationships with providers, consumers,
and partner agencies to promote safe, compliant, and high-quality health care services.

Manage and supervise staff by assigning work, setting priorities, hiring, coaching,
evaluating performance, approving leave, and addressing employee relations and disciplinary
matters.

Oversee licensing activities for regulated health care facilities and providers by
reviewing applications, issuing licenses, and ensuring ongoing compliance with applicable state
and federal laws, regulations, and standards.

Conduct or oversee initial, annual, recertification, complaint, and compliance inspections to
evaluate adherence to licensing and certification requirements.

Conduct or oversee investigations of licensed facilities in response to complaints and unlicensed
entities suspected of providing regulated services.

Review and approve inspection reports, investigative findings, statements of deficiencies,
licensing actions, legal correspondence, and other regulatory documentation.

Serve as a technical resource by interpreting regulations, responding to inquiries from providers
and stakeholders, providing technical assistance, developing standards, and participating in
rulemaking activities.

Lead or participate in staff, advisory committee, and stakeholder meetings to support program
initiatives and regulatory objectives.

Develop and oversee training programs for new employees, create training materials, and deliver
presentations to internal and external stakeholders.

Monitor quality assurance activities by reviewing documentation, corrective actions, quality
data, and performance metrics. Develop reports, dashboards, templates, and other tools to
support program operations and continuous improvement.

Perform other duties as assigned.

Knowledge of:
-Federal regulations
-Arizona Administrative Code and Arizona Revised Statutes related to licensed facilities and
providers
-Good understanding of facility management and operational concepts
-Specialized procedures
-Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean
methodologies

Skill in:
-Review and reading/interpretation of professional literature and regulations
-Requires high level of oral and written communication, analytical review, interpersonal -
relationships, active listening, organizational, evaluation, repetition, education/training

Ability to:
-Change priorities as issues arise, problem solving (root cause)
-Work independently
-Perform reviews
-Analyze analytical data, reporting, and evaluation of analyst qualifications providing
compliance data
-Support a diverse multi-cultural workforce that reflects the community, promotes equal
opportunity at all levels of public employment, and creates an inclusive work environment that
enables all individuals to perform to their fullest potential free from discrimination

Minimum Qualifications:
Bachelor's degree and three (3) years of experience as a health care surveyor, compliance officer,
or in a related regulatory field; or three (3) years of supervisory, management, project
management, or other comparable leadership experience.
Preferred Qualifications:
Current Arizona professional licensure, or eligibility for Arizona licensure through reciprocity,
in a health care profession such as Registered Nurse (RN), Social Worker, Dietitian, Licensed
Professional Counselor (LPC), or a related discipline.

Must have driver’s license and ability to travel statewide. Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. 41-1758.07 or must apply for a level one fingerprint clearance card within 7 working days after beginning employment. Must obtain within 2 years of hire: CLEAR-Basic-National Certified Investigator and Inspector Training Certificate and CLEAR-Specialized-National Certified Investigator and Inspector Training Certificate.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.