The State Procurement Office (SPO) within ADOA is seeking a Help Desk Analyst to provide exceptional customer service and support to internal and external users of the State’s electronic procurement system (the Arizona Procurement Portal). This position interacts with users from approximately 120 State agencies, boards, and commissions, over 1,000 Arizona cooperative members, and more than 30,000 registered vendors in the State system. You will respond to requests for troubleshooting and technical support via telephone and email, recommend solutions, and provide on-the-spot user training for vendors via telephone, remote PC connection, and email. In addition, you will document issues and resolutions in a tracking system and escalate issues when appropriate. You may also be called upon to provide administrative support to the Help Desk and backup administrative support to the department.
Employees in this position have an excellent opportunity to develop skills in customer service. You may also have an opportunity to support special projects, train on the State’s procurement process, and provide QA/Testing support.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance
What you will bring to this position:
Selective preference will be given to candidates that possess some college experience. An associate’s degree from an accredited university with an emphasis on computer business applications or a related business field, or two years progressive IT experience, is preferred. You must have a minimum of two years of experience in an administrative or staff support function. Prior experience with ProcureAZ is desired, but not required.
The Arizona Department of Administration offers a comprehensive benefits package to include:
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
If you have any questions please feel free to contact Shelia Wiggins-Wayne at email@example.com or 480-645-2290 for assistance.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.