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HLTH PROG MGR 1 (Immunization Quality Improvement Specialist)

  • 508800
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, and flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefits package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address: 150 N 18th Ave

                         Phoenix, AZ 85007  

Posting Details:

Salary: $47,476.00 

Grade: 20

Job Summary:

Under the leadership of the Special Programs Manager, plan, direct, and implement immunization assessment and quality improvement activities and visits at Immunization Quality Improvement for Provider (IQIP) enrolled sites across the State of Arizona. Work involves planning, developing, and implementing activities for the IQIP Program on policies and procedures; training and education, and programmatic management. Communicate with staff at Arizona’s Vaccine for Children (VFC) enrolled sites participating in the IQIP program. Coordinates the execution of state-wide activities for the IQIP Program, as well as handles questions, concerns, issues, and requests related to the program. Facilitates strategic management processes and provides expertise and program management for the IQIP Program which is critical in meeting the program’s goals. Serves as a subject matter expert for the IQIP Program. Performs other duties as assigned by the Special Programs Manager.

Safe operation of either a state-owned vehicle or personal vehicle is required to conduct state business and an acceptable driving record must be maintained in accordance with ADHS policy.

Job Duties:

-Provides consultation services to IQIP providers regarding immunization best practices, program priorities, and performance measures. Reviews evaluate and distribute immunization vaccine coverage assessment rates with IQIP providers. Analyzes data and addresses issues identified during IQIP site visits.
-Provides consultation services to IQIP providers regarding immunization best practices, program priorities, and performance measures. Reviews evaluate and distribute immunization vaccine coverage assessment rates with IQIP providers. Analyzes data and addresses issues identified during IQIP site visits.
-Performs selection of sites for review using data on previous site visits and IQIP visits conducted. Actively participates in phone calls and attends training on IQIP facilitated by the CDC. Oversees the collection, organization, analysis, and preparation of materials in response to requests for program information and reports.
-Prepares brochures and other documents on quality improvement for distribution to the staff at IQIP enrolled sites. Responds to healthcare provider inquiries via email and telephone. Assisting the team lead and/or manager with the creation and maintenance of train-the-trainer materials for use statewide.
-Assists the team leads and/or manager in providing oversight of the IQIP Program operations. Performs quality improvement activities to improve the IQIP Program and works with the team lead and/or manager to identify and resolve technical and procedural problems.
-Manages or performs technical assistance and quality assurance functions to ensure compliance with federal and state rules and regulations, grant, and state priorities and policies and procedures. Prepares and delivers presentations on quality improvement at conferences for internal or external partners.
-Works with the team lead and/or manager to monitor and evaluate the effectiveness of the IQIP Program in Arizona. Works with the team lead and/or manager to identify programmatic needs, and provides guidance and recommendations to the team lead and/or manager.

Knowledge, Skills & Abilities (KSAs):

Knowledge of :
-Public health services, regional and local service delivery systems, federal and state laws, rules, policies, and procedures related to immunization services.
-Microsoft Word, Excel, PowerPoint, and Google Workspace, and other relevant software applications.
-Knowledge of Performance Management (PM), and Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
-Performing quality assurance activities, and developing recommendations for improvements.
-Conducting training in person and through online platforms.
-Responding to customer inquiries and handling difficult customers in a tactful manner.
-Planning, developing, and implementing procedures.
-Developing written materials and training documents.

Ability to:
-Analyze issues, draw conclusions, and initiate appropriate action; identify problems and plan corrective action; work in a highly sensitive staff role; handle multiple tasks, and exercise good judgment in analyzing solutions and in making decisions.
-Comply with existing processes and adapt quickly to new processes.
-Complete highly detail-oriented assignments.
-Communicate policies, processes, and procedures clearly and effectively to others.
-Establish effective working relationships with supervisory personnel and co-workers.
-Effectively communicate both orally and in writing.
-Promote effective communication between technical and non-technical staff.
-Proofread, edit, compile reports and check work for accuracy.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in public health, healthcare administration, social work or related field with 2 years work experience in public health, health promotion and education, and/or immunizations or a related field.

Pre-Employment Requirements:

Driver's License


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.