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HR Analyst Senior (Operations)

  • 513243
  • Full-time


Delivering results that matter by providing best in class support services.

HR Analyst Senior (Operations)

Job Location:

Human Resource Division 

100 N. 15th Avenue 

Phoenix AZ 85007

This position may be available for remote work within Arizona

Posting Details:

Salary: $60,000 - $69,200 DOE 

Grade: 22

Closing Date: Open until Filled (First review of resumes 11/14/2022)

Job Summary:

The largest government human resources system in Arizona is managed by the Arizona Department of Administration (ADOA), Human Resources Division (HRD). ADOA HRD aspires to recruit and retain a world-class workforce to serve the citizens of Arizona. ADOA HRD is actively recruiting a HR Analyst Senior (Operations).

Under the direction of the ADOA CHRO, the HR Analyst Senior (Operations) is responsible for independent and professional personnel work of considerable difficulty, serving as a subject matter expert supporting the agency and enterprise. This position will provide HRIS subject matter expertise with processing personnel actions, providing ad-hoc reports and auditing HRIS by extracting data to analyze and validate for HR management and/or leadership. Will analyze and audit past actions entered to ensure accuracy and appropriate application of personnel rules as applicable and make corrections as needed. Serves as the agency Benefit Liaison by educating, promoting, presenting Benefit Options Programs (including but not limited to insurance options, HIP Wellness Program, and the Employee Assistance Program). This position also consults on performance management matters and interprets statutes, rules, policies and procedures. The HR Operations Analyst Senior provides training to agency employees and leaders as needed in areas of expertise (e.g. I-9/E-Verify, HRIS, Leave Administration, FMLA), reviews HR processes and work flows and recommends process improvements.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:
  • Serves as the ADOA Operations subject matter expert developing and/or delivering various training programs to HR staff and management to ensure optimized performance within the organization by developing priorities and setting goals to achieve organizational objectives. Serves as an escalation point for the most complex or difficult operations issues requiring a specialized expertise in resolving. 
  • Maintains agency HRIS records; develops, generates, analyzes and audits HRIS reports; oversees the on-boarding and off-boarding processes; develops, updates and conducts the agency's new employee orientation; authors and updates operational Standard Work; serves as the agency Benefits Liaison by educating and presenting benefit offerings, providing support, resolving and elevating to the Benefits Services Division as appropriate; processes benefits billing reports. 
  • Provides consultation to employees and managers on lower level employee relations matters, performance management, interpretation of related policies, procedures, rules, statutes; handles complex and sensitive HR related matters for the agency; conducts exit interviews 
  • Serves as the subject matter expert for Leave Administration (e.g. FMLA, USERRA, Donated Annual Leave) and I-9/E-Verify, ensuring compliance with laws, rules and policies. 
  • Triages and resolves or elevates HR matters as appropriate 
  • Identifies areas for operational problem-solving, program and project planning, development, and execution of stated objectives. 
  • Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Current principles, practices and methods used in the administration of HR programs 
  • Federal and state employment laws, policies and regulations
  • HRIS platform
  • Personnel actions
  • Lean methodologies

Skilled in:

  • Communicating effectively verbally and in writing 
  • Establishing priorities among conflicting needs 
  • Researching, collecting, and analyzing data and reports 
  • Developing and implementing various improvement initiatives and training programs 
  • Time management and organization

Ability to:

  • Analyze problem situations and determine acceptable solutions by appropriately interpreting and applying laws, rules and HR policies 
  • Respond to a wide range of personnel inquiries and situations with accuracy and diplomacy 
  • Perform research, collect and analyze data and report information
  • Apply reason persuasively to resolve issues 
  • Demonstrate continuous effort to improve operations, streamline work processes and work cooperatively and jointly to provide quality seamless customer service
Selective Preference(s):
  • Bachelor’s Degree in Human Resources or closely related field 
  • Two years experience as an Intermediate Human Resources Analyst or equivalent experience 
  • Relevant HR Certification
Pre-Employment Requirements:

Background and reference check, including a state and federal criminal records check


The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave 
  • Vacation with 10 paid holidays per year
  • Health and dental insurance 
  • Retirement plan 
  • Life insurance and long-term disability insurance 
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS).
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:

If you have any questions please feel free to contact Shelia Wiggins-Wayne at shelia.wiggins@azdoa.gov or 480-645-2290 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.